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- Tasks: Be the go-to person for clients, managing work orders and ensuring top-notch service delivery.
- Company: Join Lancer Scott, a rapidly growing construction and facilities management company in Bristol.
- Benefits: Opportunities for career growth, professional development, and a supportive work environment.
- Other info: We value diversity and inclusivity, welcoming applications from all backgrounds.
- Why this job: Make a real impact by enhancing client experiences in a dynamic team.
- Qualifications: Customer-focused attitude, strong attention to detail, and proficiency in Microsoft Office.
Why work for us? Established in 1998, Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol, we have enjoyed success and significant growth, particularly in the last four years with turnover increasing from £56 million in 2020 to £125 million in 2025. To ensure our business remains fully supported, we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer good opportunities for career development and professional personal growth, you should apply today and let’s talk.
What will be my core responsibilities?
- To be the first point of contact to our external and internal clients, supporting the business in processing new and existing work orders via our internal system.
- Playing a key role within the Service Delivery Team to ensure we provide an exceptional client experience.
- You will be held accountable and responsible for specific Accounts/Contracts and understanding the contract scope.
- Carrying out all elements of scheduling Maintenance work and ensuring all information on each work order remains current and up to date.
- Build strong relationships with external and internal clients, delivering an exceptional client experience.
- Be the first point of contact for clients and engineers that are contacting the Service Delivery Team by phone or email.
- Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals.
- Respond to enquiries from our Clients, Account Managers and Engineers within set timescales.
- Ensure work orders are processed meeting client SLAs, KPIs and internal process.
- Maintain diary management and ensure that all tasks set by Team Leader and Head of Service Delivery are completed within the correct timeframe.
- Meet all client requirements set by Account Managers & Head of Service Delivery.
- Manage and monitor the mailbox throughout the day highlighting emergency call outs for team members to action.
- Ensure all works are assigned to the correct LS Engineer/Subcontractor via skill set and area and that each day is strategically planned, and all work is to be delivered & completed within the FSLA.
- Manage all works sent to a subcontractor, raising purchase orders at the correct mandate level. Obtaining weekly updates/ETAs transferring all information to both Lancer Scott CAFM system and Client portal.
What skills and experience do I need to be successful in this role?
- A customer-focused attitude and willingness to problem solve and help.
- Strong attention to detail.
- Happy and able to work at pace and be flexible to respond to customer needs.
- Excellent organisational skills with the ability to multitask, prioritise and meet deadlines.
- Proficiency in Microsoft Office Suite including Word, Excel and Outlook and to learn new systems.
- A professional communication style, both written and verbal.
- A collaborative approach to contribute to team success.
We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.
Contract Support in Bristol employer: Lancer Scott Holdings Ltd
Contact Detail:
Lancer Scott Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Lancer Scott's values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! Since you'll be the first point of contact for clients, being clear and confident in your conversations is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our rapidly expanding team at Lancer Scott.
We think you need these skills to ace Contract Support in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the job description. We want to see how you can bring your unique experience to our team!
Showcase Your Customer Focus: Since this role is all about client interaction, share examples of how you've delivered exceptional customer service in the past. We love hearing about your problem-solving skills!
Be Organised and Detail-Oriented: Demonstrate your organisational skills by presenting a clear and concise application. We appreciate attention to detail, so double-check for any typos or errors before hitting send!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It helps us keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Lancer Scott Holdings Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Lancer Scott. Understand their values, recent projects, and growth trajectory. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer-Focused Attitude
Since the role is all about client interaction, prepare examples that showcase your customer service skills. Think of times when you went above and beyond to solve a problem or improve a client's experience. This will highlight your suitability for the position.
✨Show Off Your Organisational Skills
Be ready to discuss how you manage multiple tasks and deadlines. You might want to share specific tools or methods you use to stay organised, especially in a fast-paced environment. This will reassure the interviewers that you can handle the demands of the role.
✨Practice Professional Communication
Since you'll be the first point of contact for clients, practice your verbal and written communication skills. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as professional and approachable.