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- Tasks: Join our team as a Receptionist, greeting patients and managing appointments.
- Company: Lance Lane Medical Centre, a friendly GP practice in South Liverpool.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Why this job: Make a difference in patients' lives while developing valuable skills in healthcare.
- Qualifications: Enthusiastic team player with great customer service skills; EMIS knowledge is a plus.
- Other info: Part-time role with 16-20 hours per week; ideal for students seeking experience.
Lance Lane Medical Centre is looking to recruit a part-time Receptionist to join our friendly and established team. Hours will be 16-20 hours a week, and we are looking for a candidate to work Wednesdays, Thursday afternoons, and Friday afternoons. The candidate must be flexible with their start and finishing times and days.
We are looking for someone who is enthusiastic, driven, a team player with fantastic customer service skills who is willing to learn and likes to make a difference. The candidate must be a quick learner, adaptable to a busy environment, and take a flexible approach to work patterns.
The role will be mainly patient-facing with duties including:
- Greeting and booking patients in at reception
- Booking and cancelling appointments
- Answering incoming telephone calls and ensuring calls are documented and directed where appropriate
- Ensuring correspondence is filed electronically in correct patient records
- Assisting with daily administration duties such as filing, picking up emails, scanning, dealing with queries, and processing prescriptions
- Undertaking administration tasks as allocated on the rota organised by the Manager
About us: Lance Lane Medical Centre is a well-established GP practice in Wavertree, South Liverpool, with approximately 6,500 patients. We are a friendly, forward-thinking, and hardworking practice. We work together as a team to provide an excellent high-quality service to our patients, which is organised and consistent. We are family-orientated and have a personalised approach to our patients. We strive to maintain a supportive team environment for our clinical and non-clinical staff members.
Our current team consists of GP Partner, Practice Manager, 5 Salaried GPs, 1 ANP, 2 Practice Nurses, 1 HCA, Secretary, and Reception/Care Navigator team. Lance Lane Medical Centre is part of CWN PCN (Childwall and Wavertree Network) with additional support received from Pharmacists, Pharmacy Technicians, Health and Well-being Coaches, Physician Associates, Social Prescribers, First Contact Physiotherapists, and Mental Health practitioners. Lance Lane Medical Centre was awarded Practice Team of the Year 2023 by the Royal College of General Practitioners for Mersey faculty. We are CQC rated Good (2022).
Job responsibilities include:
- Receiving patients and consulting with members of the practice team
- Handing completed repeat prescriptions to patients/representatives and checking names and addresses
- Covering all reception positions as necessary
- Processing appointment requests for today/future appointments from patients by telephone and in person
- Dealing with visits/requests
- Receiving telephone calls and forwarding calls to the correct destination when necessary
- Taking messages
- Assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way
- Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors
- Having a thorough knowledge of all practice procedures
- Working in accordance with written protocols
- Pulling/filing notes for summarising and updating as necessary
- Filing/Scanning post in medical records
- Faxing and photocopying as requested
- Completing/filing electronic documents through workflow
- Completing tasks related to registrations of new patients and changes of address
- Processing repeat prescription requests in accordance with practice guidelines
Person Specification:
- Communication Skills
- Team Player
- Willing to learn
- Quick learner
- Quick thinker
- Ability to work under pressure
- Organised
- Flexible approach
- Initiative
- Motivated
- Hardworking
- Basic IT skills
- Primary care knowledge/experience
- EMIS system knowledge
- NHS experience
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist/Care Navigator in Liverpool employer: LANCE LANE MEDICAL CENTRE
Contact Detail:
LANCE LANE MEDICAL CENTRE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Care Navigator in Liverpool
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Lance Lane Medical Centre. Familiarise yourself with their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences that highlight your skills as a quick learner and a team player. We want to see how you can make a difference!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously. Remember, you're aiming to project that friendly image they value!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for their team!
We think you need these skills to ace Receptionist/Care Navigator in Liverpool
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our friendly team and making a difference in patient care.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and adaptability. Mention any relevant experience, especially if you've worked in a busy environment before!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our recruitment process smoothly.
How to prepare for a job interview at LANCE LANE MEDICAL CENTRE
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Care Navigator. Familiarise yourself with tasks like booking appointments, handling prescriptions, and using EMIS. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is patient-facing, be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond for a customer or resolved a difficult situation. This will demonstrate your enthusiasm and ability to make a difference in patients' lives.
✨Be Ready to Adapt
The job requires someone who can handle a busy environment and adapt to changing situations. During the interview, share examples of how you've successfully managed multiple tasks or adapted to unexpected changes in previous roles. This will highlight your flexibility and quick-thinking abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities for EMIS, or how the practice maintains its supportive environment. This shows your interest in the practice and helps you gauge if it’s the right fit for you.