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- Tasks: Be the friendly face at the Welcome Desk, assisting students and visitors with their queries.
- Company: Join Lancaster University Students' Union, a vibrant charity dedicated to supporting over 16,000 students.
- Benefits: Enjoy a competitive salary, 39 days off, and flexible benefits tailored to your needs.
- Why this job: Experience a dynamic work environment while making a positive impact on student life.
- Qualifications: Previous customer service experience is preferred; strong communication skills are essential.
- Other info: This role is in-person only, located on the beautiful Lancaster University campus.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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Welcome Desk Assistant – 0489-25, Lancaster
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Client:
Lancaster University
Location:
Lancaster, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
74e860fded02
Job Views:
4
Posted:
02.07.2025
Expiry Date:
16.08.2025
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Job Description:
Reference:
0489-25
Reference:
0489-25
Is this the job for you?
Are you looking for a job which offers you
This role is in-person position only and is based at Lancaster University Students’ Union, on the Lancaster University campus. Lancaster University Students’ Union is a student focused charity which operates independently from Lancaster University.
What you’ll be doing
We are looking for a Welcome Desk Assistant to provide support to our students and university colleagues. You will be the first point of contact for anyone entering the Students’ Union. Previous customer service experience is an advantage.
About you
To be a great fit for us you will need to bring experience of front-line customer service and the ability to communicate with our students and wider community using a variety of channels as required.
Why work with us
Lancaster University Students\’ Union provides excellent services, opportunities and facilities to support and inspire our diverse population of over 16,000 students. Students are at the heart of all that we do.
Lancaster University’s main Bailrigg campus is a lovely place to work, combining a busy urban atmosphere while surrounded by green parkland and beautiful seasonal landscaping. We have lots of facilities on-site such as: a sports centre, shops, cafes, a multi-faith centre, pre-school, a post office and a fantastic library. Lancaster University Students’ Union provides an environment that strongly supports the needs of each employee, promoting a healthy work-life balance.
We offer a comprehensive package of benefits including:
Find out about more of our employee benefits on our website –
Further Details:
Please note: unless specified otherwise in the advert, all advertised roles are UK based.
Find out what it\’s like to , including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.
We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
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Welcome Desk Assistant - 0489-25 employer: Lancaster University
Contact Detail:
Lancaster University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Desk Assistant - 0489-25
✨Tip Number 1
Familiarise yourself with Lancaster University and its Students' Union. Understanding their values, mission, and the services they provide will help you connect better with the team during your interview.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've successfully handled queries or resolved issues in previous roles.
✨Tip Number 3
Practice your communication skills. Since you'll be the first point of contact, being able to communicate clearly and effectively is crucial. Consider role-playing common scenarios you might encounter at the Welcome Desk.
✨Tip Number 4
Show enthusiasm for supporting students. Express your passion for helping others and your commitment to creating a welcoming environment, as this aligns with the core values of the Students' Union.
We think you need these skills to ace Welcome Desk Assistant - 0489-25
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Welcome Desk Assistant position. Tailor your application to highlight relevant experience in customer service and communication.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to support students and communicate effectively. Use specific examples to illustrate your skills.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the organisation. Mention why you want to work at Lancaster University Students' Union and how you can contribute to their mission of supporting students.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for a front-line role.
How to prepare for a job interview at Lancaster University
✨Show Your Customer Service Skills
As a Welcome Desk Assistant, you'll be the first point of contact for students and visitors. Highlight your previous customer service experience during the interview, and share specific examples of how you've successfully handled queries or resolved issues.
✨Demonstrate Communication Skills
Effective communication is key in this role. Be prepared to discuss how you can engage with students and colleagues using various channels. Practice clear and concise responses to common questions to showcase your ability to communicate effectively.
✨Familiarise Yourself with the University
Research Lancaster University and its Students' Union before the interview. Understanding their values, services, and the student community will help you answer questions more confidently and show your genuine interest in the role.
✨Emphasise Teamwork and Independence
This position requires both independent work and being part of a team. Prepare to discuss situations where you've successfully worked alone as well as collaborated with others. This will demonstrate your versatility and fit for the role.
