At a Glance
- Tasks: Be the friendly face at the Welcome Desk, assisting students and visitors with their queries.
- Company: Join Lancaster University Students' Union, a vibrant charity dedicated to supporting over 16,000 students.
- Benefits: Enjoy a competitive salary, 39 days off, and flexible benefits tailored to your needs.
- Other info: This role is in-person only, located on the beautiful Lancaster University campus.
- Why this job: Experience a dynamic work environment while making a positive impact on student life.
- Qualifications: Previous customer service experience is preferred; strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
Welcome Desk Assistant - 0489-25, Lancaster
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Client:
Lancaster University
Location:
Lancaster, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
74e860fded02
Job Views:
4
Posted:
02.07.2025
Expiry Date:
16.08.2025
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Job Description:
Reference:
0489-25Reference:
0489-25Is this the job for you?
Are you looking for a job which offers you
This role is in-person position only and is based at Lancaster University Students’ Union, on the Lancaster University campus. Lancaster University Students’ Union is a student focused charity which operates independently from Lancaster University.
What you’ll be doing
We are looking for a Welcome Desk Assistant to provide support to our students and university colleagues. You will be the first point of contact for anyone entering the Students’ Union. Previous customer service experience is an advantage.
About you
To be a great fit for us you will need to bring experience of front-line customer service and the ability to communicate with our students and wider community using a variety of channels as required.
Why work with us
Lancaster University Students\' Union provides excellent services, opportunities and facilities to support and inspire our diverse population of over 16,000 students. Students are at the heart of all that we do.
Lancaster University’s main Bailrigg campus is a lovely place to work, combining a busy urban atmosphere while surrounded by green parkland and beautiful seasonal landscaping. We have lots of facilities on-site such as: a sports centre, shops, cafes, a multi-faith centre, pre-school, a post office and a fantastic library. Lancaster University Students’ Union provides an environment that strongly supports the needs of each employee, promoting a healthy work-life balance.
We offer a comprehensive package of benefits including:
Find out about more of our employee benefits on our website -
Further Details:Please note: unless specified otherwise in the advert, all advertised roles are UK based.
Find out what it\'s like to , including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.
We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
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Welcome Desk Assistant - 0489-25 in Lancaster employer: Lancaster University
Lancaster University Students' Union is an exceptional employer, offering a vibrant work environment on the picturesque Lancaster University campus. With a strong commitment to employee well-being, we provide generous benefits including 39 days of annual leave, a competitive salary, and a family-friendly approach to work-life balance. Join our friendly team and play a vital role in supporting over 16,000 students while enjoying ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Desk Assistant - 0489-25 in Lancaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lancaster University. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lancaster University before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Welcome Desk Assistant - 0489-25 in Lancaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lancaster University:Your cover letter is your chance to shine! Tell us why you want to work at Lancaster University specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lancaster University!
How to prepare for a job interview at Lancaster University
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
