At a Glance
- Tasks: Lead the delivery of education services and support student programmes across two faculties.
- Company: Lancaster University, a diverse and inclusive educational institution.
- Benefits: Generous holiday leave, pension scheme, and flexible working policies.
- Other info: Join a supportive community committed to continuous improvement and staff development.
- Why this job: Make a real impact on student experiences and contribute to educational excellence.
- Qualifications: Experience in managing operations and leading teams in a fast-paced environment.
The predicted salary is between 41064 - 46049 £ per year.
Location: Bailrigg, Lancaster, UK
Salary: £41,064 to £46,049 full time, fixed term
Closing Date: Sunday 05 July 2026
Reference: 0516-26
This position is available only to current employees of Lancaster University. It is a full-time fixed‑term role until July 2027.
THE ROLE
Working closely with the Faculty Education Services Manager, you will lead the delivery of education services across the Faculty of Science and Technology and the Faculty of Health and Medicine. Responsibilities include student lifecycle processes, assessment and timetabling, student support and programme administration.
RESPONSIBILITIES
- Lead the operational delivery of programme administration services across the two faculties, ensuring efficiency, consistency, compliance and quality.
- Translate faculty education strategies into effective processes and service activity, monitoring performance against agreed objectives.
- Provide day‑to‑day leadership and line management to the Student Programme Officers and Programme Administrator, supporting performance, development and effective workload planning.
- Work collaboratively with academic colleagues, professional services teams and central Student and Education Services to ensure joined‑up service delivery.
- Monitor service performance, student experience and compliance, identifying opportunities for continuous improvement.
QUALIFICATIONS & EXPERIENCE
- Significant experience of managing operational delivery in a high-volume, deadline-driven setting.
- Proven ability to lead, motivate and develop teams, setting high standards and managing performance effectively.
- Strong interpersonal skills, with the ability to build effective relationships and inspire trust across diverse stakeholder groups.
- Experience of implementing operational plans and making informed decisions within defined frameworks.
- Excellent communication, analytical and IT skills, including the ability to use data to inform decision making.
- Flexible and adaptable approach, with the ability to respond to changing priorities.
- Commitment to continuous improvement, staff development and delivery of an excellent student experience.
BENEFITS
- Generous holiday leave – 25 days (pro‑rata) annual leave plus university closure days and bank holidays.
- Access to employee pension scheme and annual flexible benefits scheme.
- Commitment to promoting Equality, Diversity and Inclusion, and supporting family‑friendly, flexible and agile working policies.
We warmly welcome applicants from all sections of the community and are committed to promoting diversity and equality of opportunity.
Student Programmes Manager - 0516-26 employer: Lancaster University
Lancaster University is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. With generous holiday leave, a commitment to equality and diversity, and opportunities for professional growth, working as a Student Programmes Manager in Bailrigg provides a rewarding environment where you can make a meaningful impact on student experiences across the Faculty of Science and Technology and the Faculty of Health and Medicine.
