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- Tasks: Lead a team to provide top-notch support for students across various channels.
- Company: Lancaster University, a leading UK institution focused on student wellbeing.
- Benefits: Opportunity to make a real impact and develop your leadership skills.
- Why this job: Join a dynamic team and enhance the student experience at a top university.
- Qualifications: Experience in support services and a passion for excellent customer service.
- Other info: Fixed-term role with a commitment to diversity and inclusion.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Lancaster University is looking for a dynamic and organised Student Advice Support Team Coordinator to co-lead the day-to-day operations of our ASK (Advice, Support and Knowledge) service – the central point of contact for student enquiries and key administrative support for the specialist Student Wellbeing Services teams. This role will work alongside fellow coordinators to ensure a consistent and joined up approach across the ASK Service functions. This is a key frontline role, ensuring high-quality support for students across multiple channels including face-to-face, phone, email and online chat. You will co-manage and develop a small team of dedicated staff and play a key role in the delivery of a seamless and efficient student support experience.
Responsibilities
- Supervising and line managing a team of ASK Service members
- Coordinating service delivery across in-person and digital platforms for Student Wellbeing Services, including in particular
- Leading service improvements including implementation of student centred and streamlined ways of working
- Liaising with fellow coordinators, academic departments and other student support services to ensure accurate, joined-up information provision
- Supporting the management of complex enquiries and ensuring consistent and timely delivery of ASK functions
- Delivering training and developing resources for staff
- Using data and feedback to inform continuous innovation and improvement
Qualifications
- A collaborative approach and commitment to excellent customer service
- Experience in a support or information service environment
- Confident communicator with experience of process improvement
- Comfortable using data to inform decisions and track performance
Additional Information
This is a great opportunity to make a real impact on the student journey at one of the UK\\\’s top universities.
This role is fixed term in the first instance and also available to internal employees on a secondment basis.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
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Student Advice Services Coordinator employer: Lancaster University
Contact Detail:
Lancaster University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Advice Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lancaster University through LinkedIn or alumni groups. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to student support services. Think about how you can showcase your experience in managing teams and improving processes.
✨Tip Number 3
Show your passion for student wellbeing! During interviews, share specific examples of how you've made a difference in previous roles. This will help you stand out as someone who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Student Advice Services Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Student Advice Services Coordinator. We want to see how you can contribute to our ASK service and support students effectively.
Showcase Your Communication Skills: As a key communicator in this role, it’s essential to demonstrate your ability to convey information clearly. Use examples from your past experiences where you’ve successfully managed enquiries or provided support to others.
Highlight Teamwork and Leadership: Since you'll be co-managing a team, share instances where you've collaborated with others or led a project. We love seeing how you can work well with a team and drive improvements together!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at Lancaster University.
How to prepare for a job interview at Lancaster University
✨Know the ASK Service Inside Out
Before your interview, make sure you understand the ASK service and its role in student support. Familiarise yourself with the different channels of communication they use, like face-to-face, phone, email, and online chat. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Team Management Skills
Since this role involves supervising a team, be prepared to discuss your experience in managing and developing staff. Think of specific examples where you've successfully led a team or improved service delivery. Highlight your collaborative approach and how you foster a positive team environment.
✨Emphasise Customer Service Excellence
The role requires a commitment to excellent customer service. Be ready to share instances where you've gone above and beyond to support customers or clients. This could include handling complex enquiries or implementing feedback to improve services.
✨Data-Driven Decision Making
Since the job involves using data to inform decisions, come prepared with examples of how you've used data in previous roles. Discuss how you tracked performance and made improvements based on feedback. This will demonstrate your analytical skills and ability to drive continuous innovation.
