At a Glance
- Tasks: Provide excellent customer service and support at our vibrant sports centre.
- Company: Join Sport Lancaster, a dynamic team dedicated to promoting fitness and community.
- Benefits: Flexible hours, inclusive environment, and the chance to shape the future of sport.
- Other info: Exciting opportunities in a newly developed sports facility with state-of-the-art amenities.
- Why this job: Be part of an inspiring community that encourages everyone to be active and confident.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Our team pride themselves on their knowledge and experience in their chosen area and are always on hand to guide and advise. We aim to inspire our customers to be physically active by creating a community which enables them to grow stronger, fitter and most importantly, more confident. We cater for all abilities and our facilities are fully accessible to everyone.
Working as part of our customer service team, you will be responsible for providing a range of information to customers, advising on available membership options, carrying out a variety of reception and administration duties via computerized booking systems and providing general administrative support to the Sports Centre. You will also assist with monitoring the use of the facilities and contribute to the general operation of the service.
Working alongside the operational teams, our customer advisors play a key role in emergency situations, guiding customers when necessary out of the facility and being the point of contact for emergency services.
We welcome applications from people in all diversity groups.
Working Hours:
- Monday - Friday, Early Shifts – 5.30am Start
- Monday - Friday, Late Shifts – 10.30pm Finish
- Weekends, Early Shifts – 7.00am Start
- Weekends, Late Shifts – 6.30pm Finish
About Sport Lancaster:
Sport Lancaster has recently undergone an exciting phase of change and development which has opened a wide range of opportunities within an emerging and evolving environment. Joining the team at this stage means you will have the unique opportunity to shape the future of Sport at the university and be a part of something inspirational. The University has made significant investment in Sport Lancaster over recent years with the latest phase being a new 8-court badminton sports hall completed in June 2020 and now offering a truly outstanding Sports Facility.
The Sport Lancaster Team operate a purpose-built Sports Centre, facilitating our 8.5m climbing wall, multi-function Sports Halls, Swimming pool, sauna & steam room, 100 station Technogym Fitness Suite, Squash Courts. We also operate the University's impressive Outdoor facilities including Rugby Pitches, 3G surfaces, Tennis courts and much more. The Sports Centre is owned and managed by the University and is open to students across the UK, University staff and members of the local community. Sport Lancaster also proudly hosts several national events throughout the year.
Sport Centre Reception & Member Services employer: Lancaster University
At Sport Lancaster, we are dedicated to fostering a vibrant community that encourages physical activity and personal growth for all abilities. Our commitment to employee development is reflected in our supportive work culture, where team members are empowered to contribute to the evolution of our state-of-the-art facilities. With a focus on inclusivity and a passion for inspiring confidence in our customers, joining our team means being part of an exciting journey in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sport Centre Reception & Member Services
✨Tip Number 1
Get to know the Sport Centre inside out! Familiarise yourself with the facilities and services we offer. This way, when you chat with us during the interview, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios at the reception. We want to see that you can keep calm under pressure and provide top-notch support to our members.
✨Tip Number 3
Network with current staff or members if you can! Reach out on social media or visit the centre to chat with us. Building connections can give you insider tips and make a great impression before you even apply.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and being part of the exciting changes happening at Sport Lancaster.
We think you need these skills to ace Sport Centre Reception & Member Services
Some tips for your application 🫡
Show Your Passion for Sport:When writing your application, let us see your enthusiasm for sports and fitness. Share any personal experiences or interests that connect you to the role, as this will help us understand why you're a great fit for our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We want to see how you can contribute to our mission of inspiring customers to be active and confident.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily grasp your qualifications and what you bring to the table. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lancaster University
✨Know Your Stuff
Familiarise yourself with the facilities and services offered at the Sports Centre. Be ready to discuss how you can contribute to creating a welcoming environment for all customers, regardless of their fitness levels.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you’ve helped someone feel more confident or guided them through a challenging situation.
✨Be Ready for Emergency Scenarios
Understand the importance of safety in a sports environment. Think about how you would handle emergency situations and be prepared to discuss your approach to ensuring customer safety during your interview.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the role and the team. Inquire about the community initiatives they have in place or how they support staff development within the Sports Centre.
