At a Glance
- Tasks: Build relationships and manage contracts to enhance digital resources at the university.
- Company: Lancaster University, committed to diversity and equality.
- Benefits: Competitive salary, flexible remote work, and opportunities for professional growth.
- Other info: Full-time role with potential for secondment opportunities.
- Why this job: Make a real impact on digital resource management in a supportive environment.
- Qualifications: Strong communication skills and experience in IT support and supplier management.
The predicted salary is between 33002 - 37694 € per year.
Location: Bailrigg, Lancaster, UK
Salary: £33,002 to £37,694
Full time, Fixed Term
Closing Date: Saturday 23 May 2026
Please note: this job is only available to current employees of Lancaster University.
Responsibilities
- Establishing and developing relationships with university colleagues and external suppliers
- Contract Management for our resource portfolio, including:
- Supplier and University stakeholder engagement
- Contract reviews, negotiation of contracts and KPI monitoring to help improve the provision of digital resources at the University
- Supporting the University with its Environmental, Social and Governance commitments
- Supporting our system owners with commercial matters such as licensing, contractual changes and compliance activities
- Processing purchase requisitions, invoices, and delivery notes while ensuring accurate record‑keeping
- Managing Digital Content Systems, including:
- Reviewing platforms to ensure we are compliant with legislation e.g. UK Data Protection laws
- Data management to support accuracy of our online systems
- Reviewing and drafting end‑user guidance using simple and succinct language to convey technical information to non‑technical users
- Day‑to‑day support for software queries and access requests via our ‘IT Service Management software’
- Liaising with stakeholders across the organisation to collate information and feedback on services offered by ISS
Qualifications
You will be a confident communicator with proven experience of building relationships with academic colleagues, supplier management and providing support in an IT environment. An understanding of software and its deployment within a higher education environment would be beneficial.
Work Arrangement
This is a full‑time, fixed‑term post until 30 April 2027, with flexibility to work some of the time remotely. The exact proportion of remote working will be determined in discussion with the line manager and in accordance with university guidelines. For current university staff, a secondment opportunity may be considered for this role.
Contact
Email: julia.kirk@lancaster.ac.uk
Equal Opportunities
We warmly welcome applicants from all sections of the community regardless of age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity and equality of opportunity.
Service Management Officer (Licensing and Contracts) - 0352-26 employer: Lancaster University
Lancaster University is an exceptional employer, offering a collaborative work culture that prioritises employee growth and development. As a Service Management Officer, you will benefit from flexible working arrangements, opportunities to engage with diverse stakeholders, and the chance to contribute to the university's Environmental, Social, and Governance commitments, all while being part of a vibrant academic community in the picturesque setting of Bailrigg, Lancaster.
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Officer (Licensing and Contracts) - 0352-26
✨Tip Number 1
Network like a pro! Reach out to your colleagues and connections at Lancaster University. A friendly chat can open doors and give you insights into the role that aren’t in the job description.
✨Tip Number 2
Prepare for the interview by brushing up on your contract management knowledge. Think about how you can demonstrate your experience with supplier engagement and KPI monitoring during the conversation.
✨Tip Number 3
Show off your communication skills! Practice explaining complex IT concepts in simple terms, as this will be key when liaising with non-technical users. We want to see how you can make tech accessible!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their applications.
We think you need these skills to ace Service Management Officer (Licensing and Contracts) - 0352-26
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Service Management Officer. We want to see how you can build relationships and manage contracts effectively, so don’t hold back on showcasing relevant examples!
Be Clear and Concise:When drafting your application, keep it straightforward and to the point. Use simple language to convey your ideas, especially when discussing technical aspects. Remember, we’re looking for clarity in communication, just like you’d need in this role!
Show Your Passion for IT:Let us know why you’re excited about working in an IT environment, particularly within higher education. Share any relevant experiences or projects that demonstrate your enthusiasm and understanding of software deployment and digital resources.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Lancaster University
✨Know Your Contracts
Familiarise yourself with the basics of contract management and licensing, especially in a higher education context. Be ready to discuss how you would approach contract reviews and negotiations, as well as your experience with KPI monitoring.
✨Build Relationships
Since this role involves establishing relationships with university colleagues and external suppliers, think of examples where you've successfully built rapport. Prepare to share how you engage stakeholders and manage supplier relationships effectively.
✨Communicate Clearly
As a Service Management Officer, you'll need to convey technical information to non-technical users. Practice explaining complex concepts in simple terms, and be prepared to demonstrate your communication skills during the interview.
✨Show Your Commitment to ESG
The job mentions supporting Environmental, Social, and Governance commitments. Research the university's initiatives in these areas and be ready to discuss how you can contribute to these goals through your role.
