At a Glance
- Tasks: Assist in recruitment processes and provide excellent customer service at the university.
- Company: Join Lancaster University’s innovative Employment and Recruitment Service.
- Benefits: Enjoy 25 days annual leave, pension scheme, and flexible working policies.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Make a difference for students and graduates while developing your skills.
- Qualifications: 5 GCSEs including Maths and English; strong IT and customer service skills.
The predicted salary is between 24215 - 26093 € per year.
Location: Bailrigg, Lancaster, UK
Salary: £24,215 to £26,093 full time, fixed term
Closing Date: Tuesday 02 June 2026
Job Overview
A fantastic opportunity for a driven and customer‑focused Recruitment Service Assistant at Lancaster University’s new Employment and Recruitment Service. The service, launched in September 2014, manages in‑house temporary recruitment on behalf of the University and operates as a commercial temporary & permanent recruitment service within the local area to gain employment opportunities for Lancaster’s students and graduates.
Key Responsibilities
- Work at a student‑facing Recruitment Service Desk, providing confident communication across a range of media.
- Analyse bulk data and proactively solve problems, building and maintaining long‑term relationships.
- Deliver outstanding customer service, including financial processes such as timesheet administration, payroll queries, invoice management and budget reconciliation.
Requirements / Person Specification
- Minimum 5 GCSEs grades A‑C, including Maths and English.
- Excellent IT and administrative skills.
- Proven track record of outstanding customer service and problem‑solving in an administrative role.
- Service‑driven, results‑oriented with a keen eye for detail.
Benefits
- Annual leave – 25 days (pro‑rata) plus university closure days and bank holidays.
- Access to employee pension scheme and annual flexible benefits scheme.
- Commitment to equality, diversity, inclusion and family‑friendly flexible working policies.
Equality, Diversity & Inclusion
We warmly welcome applicants from all sections of the community regardless of age, religion, gender identity or expression, race, disability or sexual orientation. We are committed to promoting diversity and equality of opportunity.
Recruitment Assistant - 0343-26 employer: Lancaster University
Lancaster University is an exceptional employer, offering a vibrant work culture that prioritises equality, diversity, and inclusion. As a Recruitment Assistant, you will benefit from generous annual leave, a supportive pension scheme, and flexible working policies, all while contributing to the university's mission of connecting students and graduates with meaningful employment opportunities in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Recruitment Assistant - 0343-26
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lancaster University on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the role of Recruitment Assistant. We want you to shine, so rehearse your answers with a mate!
✨Tip Number 3
Show off your customer service skills during the interview. Share specific examples of how you've solved problems or helped others in previous roles. We love a good story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Lancaster University.
We think you need these skills to ace Recruitment Assistant - 0343-26
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Recruitment Assistant role. Highlight your customer service experience and any relevant administrative skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and find solutions!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. We can’t wait to hear from you!
How to prepare for a job interview at Lancaster University
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Recruitment Assistant. Familiarise yourself with the key tasks like managing timesheets and handling payroll queries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, prepare examples from your past experiences where you've excelled in this area. Think of specific situations where you solved problems or went above and beyond for a customer.
✨Brush Up on Your IT Skills
As the job requires excellent IT and administrative skills, be ready to discuss your proficiency with relevant software and tools. If you have experience analysing bulk data, mention it! It shows you're capable of handling the technical aspects of the role.
✨Emphasise Your Problem-Solving Abilities
Recruitment can come with its challenges, so be prepared to talk about how you've tackled issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach to problem-solving.
