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- Tasks: Join our customer service team, providing info and support at our vibrant Sports Centre.
- Company: Lancaster University, a dynamic environment fostering growth and inclusivity.
- Benefits: Competitive salary, supportive workplace, and opportunities for personal development.
- Why this job: Be part of an inspiring team shaping the future of sport at the university.
- Qualifications: No specific qualifications needed, just a passion for customer service.
- Other info: Shift work required, including early mornings and weekends.
The predicted salary is between 20000 - 22000 £ per year.
Sports Centre
Location: Bailrigg, Lancaster, UK
Salary: £23,580 to £24,685 Full time, Fixed Term
Closing Date: Tuesday 07 October 2025
Interview Date: To be confirmed
Please note: this job is only available to current employees of Lancaster University
Be a part of something inspirational
Sport Lancaster has recently undergone an exciting phase of change and development which has opened a wide range of opportunities within an emerging and evolving environment. Joining the team at this stage means you will have the unique opportunity to shape the future of Sport at the university and be a part of something inspirational.
The University has made significant investment in Sport Lancaster over recent years with the latest phase being a new 8-court badminton sports hall completed in June 2020 and now offering a truly outstanding Sports Facility.
The Sport Lancaster Team operate a purpose-built Sports Centre, facilitating our 8.5m climbing wall, multi-function Sports Halls, Swimming pool, sauna & steam room, 100 station Technogym Fitness Suite, Squash Courts. We also operate the University’s impressive Outdoor facilities including Rugby Pitches, 3G surfaces, Tennis courts and much more.
The Sports Centre is owned and managed by the University and is open to students across the UK, University staff and members of the local community. Sport Lancaster also proudly hosts several national events throughout the year.
Our team pride themselves on their knowledge and experience in their chosen area and are always on hand to guide and advise. We aim to inspire our customers to be physically active by creating a community which enables them to grow stronger, fitter and most importantly, more confident. We cater for all abilities and our facilities are fully accessible to everyone.
Working as part of our customer service team, you will be responsible for providing a range of information to customers, advising on available membership options, carrying out a variety of reception and administration duties, via computerized booking systems and providing general administrative support to the Sports Centre. You will also assist to monitor the use of the facilities and contribute to the general operation of the service.
Working alongside the operational teams, our customer advisors play a key role in emergency situations, guiding customers when necessary out of the facility, and being the point of contact for emergency services.
Shift Work
You will be required to work on a shift-based system, which includes the requirement for you to work early mornings, evenings, weekends, University closure days and bank holidays. Please take notice of our shift times below, you must have the ability to arrive at the Sports Centre, ready to start work at the following times –
Monday – Friday – Early Shifts – 5.30am & Start Late Shifts – 10.30pm Finish
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.
We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
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Receptionist x2 - 0744-25 employer: Lancaster University
Contact Detail:
Lancaster University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist x2 - 0744-25
✨Tip Number 1
Get to know the company culture! Before your interview, check out Lancaster University's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of something inspirational.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how your skills fit the Receptionist role at Sport Lancaster.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit will not only boost your confidence but also show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Receptionist x2 - 0744-25
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Receptionist role. We want to see how you can contribute to our vibrant Sport Lancaster team!
Show Your Customer Service Skills: Since this role is all about providing top-notch customer service, be sure to showcase any relevant experience you have. We love candidates who can demonstrate their ability to handle inquiries and support customers effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Lancaster University.
How to prepare for a job interview at Lancaster University
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at Lancaster University. Familiarise yourself with the services offered at the Sports Centre and think about how you can contribute to the team. This will show your genuine interest in the role.
✨Prepare for Shift Work Questions
Since this position involves shift work, be ready to discuss your availability and flexibility. Think about how you can manage early mornings and late shifts, and be honest about your preferences while showing willingness to adapt.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your communication skills and ability to handle emergencies calmly and efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events at the Sports Centre, or how they measure success in this role. This shows that you're engaged and thinking about how you can fit into their vision.
