At a Glance
- Tasks: Provide excellent customer service and assist with reception and administration duties.
- Company: Join Sport Lancaster, a vibrant community focused on fitness and inclusivity.
- Benefits: Flexible shifts, supportive team environment, and opportunities for personal growth.
- Other info: Exciting opportunities to shape the future of sport at the university.
- Why this job: Be part of an inspiring team that promotes physical activity and confidence.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Our team pride themselves on their knowledge and experience in their chosen area and are always on hand to guide and advise. We aim to inspire our customers to be physically active by creating a community which enables them to grow stronger, fitter and most importantly, more confident. We cater for all abilities and our facilities are fully accessible to everyone.
Working as part of our customer service team, you will be responsible for providing a range of information to customers, advising on available membership options, carrying out a variety of reception and administration duties via computerized booking systems and providing general administrative support to the Sports Centre. You will also assist with monitoring the use of the facilities and contribute to the general operation of the service.
Working alongside the operational teams, our customer advisors play a key role in emergency situations, guiding customers when necessary out of the facility and being the point of contact for emergency services.
We welcome applications from people in all diversity groups.
Working Hours:
- Monday - Friday, Early Shifts – 5.30am Start
- Monday - Friday, Late Shifts – 10.30pm Finish
- Weekends, Early Shifts – 7.00am Start
- Weekends, Late Shifts – 6.30pm Finish
About Sport Lancaster:
Sport Lancaster has recently undergone an exciting phase of change and development which has opened a wide range of opportunities within an emerging and evolving environment. Joining the team at this stage means you will have the unique opportunity to shape the future of Sport at the university and be a part of something inspirational. The University has made significant investment in Sport Lancaster over recent years with the latest phase being a new 8-court badminton sports hall completed in June 2020 and now offering a truly outstanding Sports Facility.
The Sport Lancaster Team operate a purpose-built Sports Centre, facilitating our 8.5m climbing wall, multi-function Sports Halls, Swimming pool, sauna & steam room, 100 station Technogym Fitness Suite, Squash Courts. We also operate the University's impressive Outdoor facilities including Rugby Pitches, 3G surfaces, Tennis courts and much more. The Sports Centre is owned and managed by the University and is open to students across the UK, University staff and members of the local community. Sport Lancaster also proudly hosts several national events throughout the year.
Receptionist employer: Lancaster University
Sport Lancaster is an exceptional employer that fosters a vibrant and inclusive work culture, dedicated to inspiring physical activity and community engagement. With significant investment in state-of-the-art facilities and a commitment to employee growth, you will have the chance to shape the future of sport at the university while enjoying a supportive environment that values diversity and teamwork. Join us in making a meaningful impact on the lives of our customers and the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the Sport Lancaster vibe! Visit the centre, chat with staff and customers, and soak up the atmosphere. This will help you understand their community spirit and show your genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a receptionist, like handling inquiries or managing bookings. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Sport Lancaster team right from the start!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for sports and community shine through. We want to see how you can inspire others to be active and confident!
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and administration. We love seeing how your skills align with our mission at Sport Lancaster.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at Lancaster University
✨Know the Facilities Inside Out
Before your interview, take some time to familiarise yourself with the facilities at Sport Lancaster. Understand what they offer, from the climbing wall to the fitness suite. This knowledge will not only impress your interviewers but also help you answer questions about how you can contribute to the customer experience.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for customers. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond to help someone. This will demonstrate your ability to handle the diverse needs of customers.
✨Be Ready for Emergency Scenarios
Given the importance of safety in this role, be prepared to discuss how you would handle emergency situations. Familiarise yourself with basic emergency protocols and think about how you would guide customers calmly and effectively. Showing that you can remain composed under pressure will be a big plus.
✨Embrace the Community Spirit
Sport Lancaster prides itself on creating a community. During your interview, express your enthusiasm for promoting physical activity and inclusivity. Share any personal experiences or ideas you have about building a supportive environment for all abilities. This will resonate well with the team’s values.
