At a Glance
- Tasks: Lead operational management functions and support effective service delivery across both faculties.
- Company: Lancaster University is committed to fostering a supportive and inclusive community.
- Benefits: Enjoy 25 days of annual leave plus University closure days and access to a flexible benefits scheme.
- Other info: The position involves collaboration with academic colleagues and professional services teams.
- Why this job: This role offers the chance to drive positive change in a fast-paced academic environment.
- Qualifications: Significant experience in managing operational delivery in high-volume, deadline-driven settings is required.
The predicted salary is between 40000 - 50000 £ per year.
Working closely with the Head of Faculty Operations, you will lead the operational management functions across both faculties. Your role will provide crucial oversight of core operational aspects, including resource management and departmental operations.
You will:
- Support the effective delivery of operational services across both faculties while fostering collaboration with departments.
- Translate strategic priorities into practical operational plans, monitoring performance against agreed objectives.
- Provide day-to-day leadership to Departmental Officers and Administrators, supporting performance development and workload planning.
- Collaborate with academic colleagues, professional services teams, and central functions to ensure seamless service delivery.
- Identify opportunities for continuous improvement and operational efficiency across both faculties.
This role operates in a fast-paced environment and requires strong organisational leadership, a commitment to service excellence, and an ability to manage complex operational activities across multiple departments.
You will bring:
- Significant experience of managing operational delivery in a high-volume, deadline-driven setting.
- Proven ability to lead, motivate, and develop teams, setting high standards and effectively managing performance.
- Strong interpersonal skills, with the capability to build effective relationships and inspire trust among diverse stakeholder groups.
- Experience of implementing operational plans and making informed decisions within defined frameworks.
- Excellent communication, analytical, and IT skills, with the ability to leverage data to inform decision-making.
- A flexible and adaptable approach, demonstrating the ability to respond to changing priorities.
- A commitment to continuous improvement, staff development, and delivering an excellent operational experience.
At Lancaster University, we are dedicated to fostering a supportive, inclusive, and collaborative community. We work together to drive positive change and provide an outstanding experience for our students and staff.
We offer:
- Generous annual leave - 25 days (pro-rata) plus University closure days and bank holidays.
- Access to an employee pension scheme and an annual flexible benefits scheme.
- A strong commitment to promoting Equality, Diversity, and Inclusion, with family-friendly and flexible working policies tailored to individual needs.
- We are members of the Athena SWAN Charter, recognising good employment practice for women working in STEM fields in higher education and research.
Operations Manager employer: Lancaster University
Located at Lancaster University, this role supports a strong commitment to Equality, Diversity, and Inclusion. The university promotes family-friendly policies and is a member of the Athena SWAN Charter, recognising good employment practices for women in STEM fields. Join a collaborative team dedicated to enhancing the student and staff experience.
