At a Glance
- Tasks: Lead the Front of House Team in delivering exceptional hospitality services.
- Company: Join the vibrant team at Lancaster University Conferences & Hospitality.
- Benefits: Enjoy a competitive salary and a supportive, family-friendly workplace.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Make a real impact by providing top-notch customer service at exciting events.
- Qualifications: Experience in high-pressure environments and a passion for teamwork.
The predicted salary is between 33002 - 37694 £ per year.
Location: Bailrigg, Lancaster, UK
Salary: £33,002 to £37,694 (Full-time indefinite)
Closing Date: Monday 10 August 2026
Interview Date: Friday 14 August 2026
Reference: 0682-26
Please note: this job is only available to current employees of Lancaster University.
Lancaster Conferences & Hospitality are looking to recruit a highly motivated individual in the role of Operations Manager for the Front of House Team. The role is a great opportunity to be part of an established team and to build on existing leadership and decision-making experience.
You will work closely with the Head of Conference and Hospitality whilst leading the team in the day-to-day delivery of hospitality alongside preparing, analysing and presenting data. The team operate all year-round delivering hospitality for university meetings, conferences and student college activities, at venues across Campus including the Lancaster Conference Centre, Forrest Hills and at the Castle in Lancaster City. During vacation times the team host larger events for up to 800 people including day and residential conferences.
We are looking for a team member who is passionate about delivering a consistent high standard of customer service and who has experience working in a high-pressure environment. You will need to work a flexible schedule including days, evenings, and weekends. You must be a Team Player but also display initiative and positivity.
Please note: unless specified otherwise in the advert, all advertised roles are UK based.
Find out what it’s like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace. The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
Operations Manager - 0682-26 employer: Lancaster University
Lancaster University is an exceptional employer, offering a dynamic and inclusive work environment that prioritises student wellbeing and success. With a strong commitment to professional development, employees benefit from flexible working arrangements and opportunities to lead impactful initiatives in widening participation. Located in the vibrant city of Lancaster, staff enjoy a supportive culture that values diversity and fosters collaboration across disciplines.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - 0682-26
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lancaster University. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lancaster University
Don't be shy about reaching out to Lancaster University directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager - 0682-26
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lancaster University and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lancaster University
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
