At a Glance
- Tasks: Support students and staff by responding to library enquiries in person and online.
- Company: Join the vibrant team at Lancaster University Library.
- Benefits: Enjoy a competitive salary, flexible shifts, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a user-focused team that enhances the study experience for all.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 23580 - 23742 £ per year.
An opportunity has arisen for an enthusiastic and proactive individual to join our Library User Services team. The Library Services Advisors will work as part of a team responding to Library enquiries in person and online, supporting students, staff, researchers, and community members both on and off-campus. Library users are at the heart of everything we do, and these roles are critical to our success.
You will become part of an enquiry team delivering front‑line customer service excellence across Library opening hours, and via existing and emerging communication channels. The team provides a proactive, welcoming presence to all our users and assists in maintaining and developing the Library as an outstanding study environment.
You will have excellent interpersonal skills and be able to communicate confidently with colleagues, students, University staff, and external contacts. Reliability and previous experience of team working in a customer‑focused role are essential, as well as the ability to use initiative and be self‑motivated.
Lancaster University Library provides an outstanding environment for study and research. We are committed to being user‑focused, digitally driven, socially inclusive, and innovative in our approach to service provision. We provide inspirational and high‑quality learning environments that encourage academic excellence, promote partnerships, and respond to the changing expectations of our users.
In addition to the fixed hours, applicants may be asked to cover other optional shifts when needed, both during weekdays and at weekends. We are seeking to appoint a role working Saturday and Sunday 13.45 to 22.00 term time, arrivals weekend, and Easter Vacation (34 weeks).
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability, or sexual orientation, and are committed to promoting diversity and equality of opportunity.
Library Service Advisor - 0622-26 employer: Lancaster University
Lancaster University is an exceptional employer, offering a dynamic and inclusive work environment that prioritises student wellbeing and success. With a strong commitment to professional development, employees benefit from flexible working arrangements and opportunities to lead impactful initiatives in widening participation. Located in the vibrant city of Lancaster, staff enjoy a supportive culture that values diversity and fosters collaboration across disciplines.
StudySmarter Expert Advice🤫
We think this is how you could land Library Service Advisor - 0622-26
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lancaster University and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lancaster University and let us see your personality shine through!
We think you need these skills to ace Library Service Advisor - 0622-26
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lancaster University.
Get Familiar with Our Brand:Before applying, take some time to learn about Lancaster University and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lancaster University
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lancaster University.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lancaster University will surely appreciate.
