At a Glance
- Tasks: Provide excellent customer service and support at our vibrant Sports Centre.
- Company: Join Sport Lancaster, a dynamic hub for sports and community engagement.
- Benefits: Flexible shifts, a supportive team, and the chance to inspire others.
- Other info: Diverse environment with opportunities for personal growth and development.
- Why this job: Be part of an exciting transformation in university sports and make a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Be a part of something inspirational. Sport Lancaster has recently undergone an exciting phase of change and development which has opened a wide range of opportunities within an emerging and evolving environment. Joining the team at this stage means you will have the unique opportunity to shape the future of Sport at the university.
The University has made significant investment in Sport Lancaster over recent years with the latest phase being a new 8-court badminton sports hall completed in June 2020, now offering a truly outstanding Sports Facility. The Sport Lancaster Team operate a purpose-built Sports Centre, facilitating our 8.5m climbing wall, multi-function Sports Halls, swimming pool, sauna & steam room, 100 station Technogym Fitness Suite, squash courts. We also operate the University’s impressive outdoor facilities including rugby pitches, 3G surfaces, tennis courts and much more. The Sports Centre is owned and managed by the University and is open to students across the UK, University staff and members of the local community. Sport Lancaster also proudly hosts several national events throughout the year.
Our team pride themselves on their knowledge and experience in their chosen area and are always on hand to guide and advise. We aim to inspire our customers to be physically active by creating a community which enables them to grow stronger, fitter and most importantly, more confident. We cater for all abilities and our facilities are fully accessible to everyone.
Working as part of our customer service team, you will be responsible for providing a range of information to customers, advising on available membership options, carrying out a variety of reception and administration duties via computerized booking systems and providing general administrative support to the Sports Centre. You will also assist to monitor the use of the facilities and contribute to the general operation of the service. Working alongside the operational teams, our customer advisors play a key role in emergency situations, guiding customers when necessary out of the facility, and being the point of contact for emergency services.
We welcome applications from people in all diversity groups.
Schedule:
- Monday – Friday – Early Shifts - 5.30am Start
- Late Shifts – 10.30pm Finish
- Weekends – Early Shifts – 7.00am Start
- Late Shifts – 6.30pm Finish
Receptionist in Lancaster employer: Lancaster University
Sport Lancaster offers an inspiring work environment where you can play a pivotal role in shaping the future of sports at the university. With state-of-the-art facilities and a commitment to inclusivity, employees benefit from a supportive culture that encourages personal and professional growth. Join a passionate team dedicated to promoting physical activity and community engagement, all while enjoying the unique opportunity to work within a vibrant university setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Lancaster
✨Tip Number 1
Get to know the Sport Lancaster vibe! Visit the facilities, chat with current staff, and soak up the atmosphere. This will not only help you understand the role better but also give you some great talking points during your interview.
✨Tip Number 2
Network like a pro! Connect with people in the industry on LinkedIn or attend local sports events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 3
Prepare for your interview by practising common questions related to customer service and emergency situations. Think about how you would handle various scenarios at the Sports Centre and be ready to share your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Sport Lancaster team.
We think you need these skills to ace Receptionist in Lancaster
Some tips for your application 🫡
Show Your Passion for Sport:When you're writing your application, let your enthusiasm for sports shine through! We want to see how you can contribute to our mission of inspiring others to be active and confident.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Receptionist role. Highlight any relevant experience in customer service or administration, and don’t forget to mention your ability to work in a team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Lancaster University
✨Know the Facilities Inside Out
Familiarise yourself with Sport Lancaster's facilities and services. Understand what makes the sports centre unique, like the climbing wall and the new badminton hall. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for customers. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond to help someone.
✨Be Ready for Emergency Scenarios
Since you'll play a key role in emergency situations, think about how you'd handle various scenarios. Brush up on basic emergency procedures and be prepared to discuss how you would guide customers safely during an emergency.
✨Demonstrate Your Team Spirit
Sport Lancaster values teamwork, so be ready to talk about your experiences working in a team. Share examples of how you've collaborated with others to achieve a common goal, especially in a busy environment like a sports centre.
