At a Glance
- Tasks: Join our User Services team to assist library users and respond to enquiries.
- Company: Lancaster University, a diverse and inclusive environment for study and research.
- Benefits: Full-time role with opportunities for career progression and a supportive workplace.
- Other info: Flexible shifts with a welcoming team and commitment to diversity.
- Why this job: Make a real difference in the academic community while developing your skills.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 18900 - 23100 £ per year.
An opportunity has arisen for enthusiastic and proactive individuals to join our User Services team .
Library Service Advisors work as part of a team responding to Library enquiries in person and online, and supporting students, staff, researchers, and community members both on and off-campus .
Library users are at the heart of everything we do, and these roles are critical to our success .
You will become part of an enquiry team delivering front-line customer service excellence across Library opening hours and via existing and emerging communication channels.
The team provides a proactive, welcoming presence to all our users and assists in maintaining and developing the Library as an outstanding study environment.
You will have excellent interpersonal skills and be able to communicate confidently with colleagues, students, University staff and external contacts.
Reliability and previous experience of team working in a customer-focused role are essential, as well as the ability to use initiative and be self-motivated.
Lancaster University Library provides an outstanding environment for study and research.
We are committed to being user-focused, digitally driven, socially inclusive and innovative in our approach to service provision.
We provide inspirational and high-quality learning environments that encourage academic excellence, promote partnerships, and respond to the changing expectations of our users.
In addition to the fixed hours, applicants may be asked to cover other shifts when needed, both during weekdays and at weekends .
We are seeking to appoint to one role working
Monday to Friday 11.45 to 20.00 and working one weekend every 6 or 7 weeks (taking the adjacent Friday and Monday off in lieu).
This is a full time role which will be appointed at a grade 3 with the opportunity to move up to Grade 4 after successful completion of a training pathway.
We welcome applications from people in all diversity groups.
Please note: unless specified otherwise in the advert, all advertised roles are UK based.
Find out what it's like to work at Lancaster University , including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.
We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
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Library Services Advisor in Lancaster employer: Lancaster University
Lancaster University is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. As a Library Services Advisor, you will be part of a dynamic team dedicated to delivering outstanding customer service while benefiting from a range of employee perks, including flexible working arrangements and opportunities for career advancement within a prestigious academic institution. Join us in fostering a vibrant community that values diversity and innovation in education.
StudySmarter Expert Advice🤫
We think this is how you could land Library Services Advisor in Lancaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lancaster University. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lancaster University before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Library Services Advisor in Lancaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lancaster University:Your cover letter is your chance to shine! Tell us why you want to work at Lancaster University specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lancaster University!
How to prepare for a job interview at Lancaster University
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
