At a Glance
- Tasks: Provide technical support and troubleshoot issues for university users, both on-site and remotely.
- Company: Join a supportive and inclusive university IT team in Lancaster.
- Benefits: Competitive salary, paid overtime, and opportunities for further training.
- Other info: Diverse workplace committed to equality and community engagement.
- Why this job: Make a real difference in the tech experience of students and staff.
- Qualifications: Experience in IT support and knowledge of PC and AV systems required.
The predicted salary is between 26707 - 30378 £ per year.
Join the Campus IT Engineer team as an IT Engineer. Provide second‑line technical support to university users, including on‑site and remote support. Utilize ITIL‑based processes to resolve incidents and service requests. Collaborate with AV services to support audio‑visual equipment, and assist with campus‑wide deployment of Windows 11.
Key responsibilities
- Provide on‑site and remote technical support to end users.
- Handle incidents and service requests using ITIL processes.
- Perform preventative maintenance and troubleshoot technical issues across PC and AV systems.
- Assist AV team in supporting audio‑visual equipment at learning spaces.
- Participate in the deployment of Windows 11 across the campus.
- Work closely with ISS teams to support new and existing services.
- Support normal business hours; occasional paid work outside those hours may be required.
Required skills and experience
- Experience in a team‑based IT service environment.
- Knowledge of PC and audio‑visual systems used in higher education.
- Strong IT and problem‑solving skills with a user‑focused approach.
Benefits & working conditions
- Full‑time indefinite contract with competitive salary of £26,707 to £30,378.
- Campus‑based role based in Bailrigg, Lancaster, UK.
- Opportunities for paid work outside normal business hours and further training options.
- Supportive, inclusive workplace committed to diversity and equality of opportunity.
We warmly welcome applicants from all sections of the community regardless of age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, equality of opportunity.
IT Engineer - 0483-26 employer: Lancaster University
Join a dynamic and inclusive team as an IT Engineer at our campus in Bailrigg, Lancaster, where you will have the opportunity to provide vital technical support to university users. We offer a competitive salary, a supportive work culture that values diversity and equality, and ample opportunities for professional growth and further training, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer - 0483-26
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lancaster University values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lancaster University might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lancaster University!
✨Direct Apply to Lancaster University
Let's not forget to apply directly through the Lancaster University website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Engineer - 0483-26
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lancaster University.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lancaster University. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lancaster University
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
