HR Service Assistant – Customer Support & Improvement

HR Service Assistant – Customer Support & Improvement

Full-Time 31500 - 38500 Β£ / year (est.) No working from home possible
Lancaster University

At a Glance

  • Tasks: Be the go-to person for HR queries and help improve our processes.
  • Company: Join Lancaster University, a leading institution focused on people and organisational effectiveness.
  • Benefits: Enjoy a supportive environment with opportunities for growth and development.
  • Other info: Collaborate with eight HR teams and gain valuable operational insights.
  • Why this job: Make a real difference in HR while enhancing your skills and knowledge.
  • Qualifications: Strong communication skills and a passion for customer support.

The predicted salary is between 31500 - 38500 Β£ per year.

Lancaster University is seeking an HR Assistant (Service) in People & Organisational Effectiveness (P&O E).

You will be the first point of contact for queries and provide initial responses from the shared query management system.

The role includes a focus on continuous improvement and managing our web content and FAQs to keep them accurate and up-to-date.

You will be supported by eight HR teams, gaining operational knowledge and identifying opportunities to improve processes and deliver a more

#J-18808-Ljbffr

HR Service Assistant – Customer Support & Improvement employer: Lancaster University

Lancaster University is an exceptional employer, offering a dynamic and inclusive work environment that prioritises student wellbeing and success. With a strong commitment to professional development, employees benefit from flexible working arrangements and opportunities to lead impactful initiatives in widening participation. Located in the vibrant city of Lancaster, staff enjoy a supportive culture that values diversity and fosters collaboration across disciplines.

Lancaster University

Contact Details:

Lancaster University Recruitment Team

We think you need these skills to ace HR Service Assistant – Customer Support & Improvement

Customer Service Skills
Query Management
Continuous Improvement
Web Content Management
Attention to Detail
Communication Skills
Operational Knowledge