At a Glance
- Tasks: Be the first point of contact for HR queries and improve service processes.
- Company: Join the progressive team at Lancaster University, focused on excellence.
- Benefits: Competitive salary, supportive environment, and opportunities for skill development.
- Other info: Collaborate with dedicated HR professionals in a dynamic setting.
- Why this job: Make a real impact in HR while learning and growing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24215 - 26093 £ per year.
We have an exciting opportunity to work within the progressive and supportive essential professional service at Lancaster University; People and Organisational Effectiveness (P&OE). This role sits within the Service Excellence Team of the P&OE division, who strive to deliver excellent customer service both to internal P&OE and wider university colleagues, along with external candidates and customers.
Part of the role will be to answer queries as first point of contact for the division and provide the first response from a shared query management system. The role will also have a continuous improvement focus and responsibility for our web content and frequently asked questions to ensure that they are accurate and up to date.
You will be supported by and work with 8 teams of highly dedicated HR professionals within the division and will acquire process, operational and general knowledge. This provides the perfect opportunity to identify how we can improve our processes and work more efficiently. You will have the ability to make service improvement suggestions that will contribute to a smoother and more efficient service.
The work will be varied and is a perfect environment for anyone looking for an opportunity to learn new skills or further expand on existing experience.
For more information please contact Helen Ratcliffe, Service Excellence Team Leader - h.ratcliffe@lancaster.ac.uk
HR Assistant (Service) employer: Lancaster University
Lancaster University is an exceptional employer, offering a dynamic and inclusive work environment that prioritises student wellbeing and success. With a strong commitment to professional development, employees benefit from flexible working arrangements and opportunities to lead impactful initiatives in widening participation. Located in the vibrant city of Lancaster, staff enjoy a supportive culture that values diversity and fosters collaboration across disciplines.
