At a Glance
- Tasks: Support HR admin tasks and enhance customer service for the university community.
- Company: Lancaster University, a progressive and supportive professional service environment.
- Benefits: Gain valuable experience, learn new skills, and work in a collaborative team.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact on HR processes while developing your professional skills.
- Qualifications: Strong communication skills and a passion for improving services.
The predicted salary is between 24000 - 28000 £ per year.
We have an exciting opportunity to work within the progressive and supportive essential professional service at Lancaster University; People and Organisational Effectiveness (P&OE). This role sits within the HR Admin & Service Excellence Team of the P&OE division, who strive to deliver excellent customer service both to internal P&OE and wider university colleagues, along with external candidates and customers.
You will provide a professional, effective and efficient HR Admin service to all areas of the University by maintaining service level agreements and customer service standards. Utilising the HR Systems to process all aspects of the recruitment and the employee life cycle, from job adverts through to contract generation and maternity leave.
Part of the role will be to answer queries as the first point of contact for the division and provide the first response from a shared query management system. The role will also have a continuous improvement focus, and you will get the opportunity to contribute towards service and process improvement suggestions.
You will be supported by and work with 8 teams of highly dedicated HR professionals within the division and will acquire process, operational and general knowledge. This provides the perfect opportunity to identify how we can improve our processes and work more efficiently. You will have the ability to make service improvement suggestions that will contribute to a smoother and more efficient service.
The work will be varied and is a perfect environment for anyone looking for an opportunity to learn new skills or further expand on existing experience.
HR Assistant employer: Lancaster University
Lancaster University offers a dynamic and supportive work environment within its People and Organisational Effectiveness division, making it an excellent employer for those seeking to grow in the HR field. With a strong focus on professional development, employees are encouraged to contribute to service improvements while collaborating with dedicated HR professionals. The university's commitment to maintaining high customer service standards ensures a rewarding experience for both staff and the wider community.
StudySmarter Expert Advice🤫
We think this is how you could land HR Assistant
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lancaster University on LinkedIn. A friendly chat can give us insider info about the HR Assistant role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common HR scenarios. Think about how you would handle queries or improve processes, as this will show us your proactive mindset and problem-solving skills.
✨Tip Number 3
Practice your responses to behavioural questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, so we can see how you've tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the HR Assistant position can keep you fresh in our minds and show your enthusiasm for the role.
We think you need these skills to ace HR Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HR Assistant role. Highlight relevant experience and skills that match the job description, like customer service and HR systems knowledge. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how your background aligns with our values at Lancaster University. Let us know what excites you about this opportunity!
Showcase Your Communication Skills:As the first point of contact for queries, strong communication is key. In your application, demonstrate your ability to convey information clearly and professionally. We love candidates who can engage effectively with others!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Lancaster University
✨Know Your HR Basics
Brush up on your HR knowledge, especially around recruitment processes and employee life cycles. Familiarise yourself with common HR systems and terminology, as this will show your understanding of the role and impress the interviewers.
✨Showcase Your Customer Service Skills
Since the role involves providing excellent customer service, prepare examples from your past experiences where you successfully handled queries or improved service delivery. This will demonstrate your ability to meet the high standards expected in the P&OE division.
✨Be Ready for Process Improvement Discussions
Think about potential areas for improvement within HR processes. Be prepared to discuss any ideas you have during the interview, as this aligns with the continuous improvement focus of the role and shows your proactive mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, current challenges, and opportunities for learning within the HR Admin & Service Excellence Team. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
