At a Glance
- Tasks: Manage guest reception and handle enquiries for events and conferences.
- Company: Join the vibrant Conferences and Events+ team at Lancaster University.
- Benefits: Enjoy 25 days annual leave, pension scheme, and flexible working options.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be part of exciting events and make a real difference in guest experiences.
- Qualifications: Experience in hospitality, strong admin skills, and excellent communication.
The predicted salary is between 24215 - 26093 £ per year.
A fantastic opportunity has arisen to join the Conferences and Events+ team at Lancaster University. Working with the Conferences and Events+ team, you will manage the guest rooms reception and deal with all general enquiries. Using your experience in coordination with group bookings and excellent customer service, you will play a key role and bring support for events and conferences that exceed expectations.
Working in a customer-facing environment, you will be a confident communicator, be proactive in solving problems with a proven track record in outstanding customer service and have an excellent attention to detail. You will demonstrate the ability to build, manage and maintain long‑term relationships, and will be used to last minute changes.
You will be a service driven and results‑orientated individual with excellent general IT and administrative skills and have a good first level of education. This is a great opportunity if you already have experience in the hotel/hospitality industry and have general administrative skills. You will be the link between many departments to ensure the customers' requests are dealt in a professional manner.
To be successful in this role you will have:
- Experience in hotel/hospitality industry.
- Experience in general admin and ability to gather and present information.
- Experience of using booking systems, databases and of producing invoices.
- To demonstrate initiative, be proactive and a problem solver.
- Excellent organisation and planning skills and ability to meet tight deadlines.
- Excellent written communication skills (including proofreading skills) with a high level of accuracy and attention to detail.
- Good IT skills, particularly MS Office packages.
The Conferences and Events+ department at Lancaster University supports a range of high‑profile events and conferences for the institution as well as events for the general public and offers between 80 and 1000 bedrooms to visitors.
You must meet all the essential criteria on the person specification document to be considered for interview. This is a full‑time permanent role with working hours during evening and weekends in peak season.
Benefits in role:
- Annual leave - 25 days (pro‑rate) plus university closure days and bank holidays.
- Access to employee pension scheme, and annual flexible benefits scheme.
We are committed to promoting Equality, Diversity, and Inclusion across the Faculty, and supporting family‑friendly and flexible working policies on an individual basis.
Guest service Coordinator employer: Lancaster University
Lancaster University is an exceptional employer, offering a dynamic and inclusive work environment that prioritises student wellbeing and success. With a strong commitment to professional development, employees benefit from flexible working arrangements and opportunities to lead impactful initiatives in widening participation. Located in the vibrant city of Lancaster, staff enjoy a supportive culture that values diversity and fosters collaboration across disciplines.
StudySmarter Expert Advice🤫
We think this is how you could land Guest service Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lancaster University. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lancaster University
Don't be shy about reaching out to Lancaster University directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest service Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lancaster University and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lancaster University
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
