At a Glance
- Tasks: Be the friendly face of our university, helping visitors and answering queries.
- Company: Join a welcoming university community focused on diversity and inclusion.
- Benefits: Part-time hours with a competitive salary and a supportive work environment.
- Other info: Flexible part-time role with opportunities for personal growth.
- Why this job: Make a difference by providing excellent customer service in a vibrant campus setting.
- Qualifications: Strong customer service skills and the ability to multitask effectively.
The predicted salary is between 24685 - 24685 £ per year.
You will be the first point of contact to all visitors to University House, Security Reception and the Facilities Helpdesk. You will provide a customer-focused service and respond proactively to queries via email, telephone and face to face.
Key Responsibilities
- Act as the first point of contact for visitors to University House, Security Reception and the Facilities Helpdesk.
- Provide customer-focused service via email, telephone and in person.
- Respond proactively to queries.
Key Qualifications
- Excellent customer service skills.
- High levels of initiative and attention to detail.
- Ability to multi-task effectively.
Equal Opportunity
We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
Facilities Reception / Telephone operator - 0461-26 employer: Lancaster University
At our Lancaster campus, we pride ourselves on fostering a welcoming and inclusive work environment where every employee is valued. As a Facilities Reception / Telephone Operator, you will enjoy a part-time schedule that allows for a healthy work-life balance, alongside opportunities for professional growth within a supportive team dedicated to exceptional customer service. Join us in making a meaningful impact as the first point of contact for our diverse community of visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Reception / Telephone operator - 0461-26
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lancaster University and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lancaster University and let us see your personality shine through!
We think you need these skills to ace Facilities Reception / Telephone operator - 0461-26
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lancaster University.
Get Familiar with Our Brand:Before applying, take some time to learn about Lancaster University and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lancaster University
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lancaster University.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lancaster University will surely appreciate.
