Business Relationship Manager (Global)
ISS - Customer, Strategy & Governance
Location: Bailrigg, Lancaster, UK
Salary: £48,822 to £56,535 (Full-time indefinite)
Closing Date: Sunday 02 August 2026
Interview Date: Tuesday 18 August 2026
Reference: 0619-26
Information Systems Services (ISS) is seeking an experienced and relationship-focused Business Relationship Manager (Global) to join our Customer, Strategy and Governance team.
This is an exciting opportunity to play a pivotal role in shaping and strengthening the University\'s partnerships with our international partner campuses. As a key link between ISS, senior stakeholders, and partner campus IT teams, you will help ensure that digital services are aligned to business priorities, deliver excellent customer experiences, and support the University\'s global ambitions.
The Role
The Business Relationship Manager (Global) is responsible for building and managing strategic relationships between ISS and our international partner campuses. You will lead service reviews, facilitate open and transparent communication, identify opportunities for service improvement, operate with cultural intelligence and help ensure technology services are delivered effectively and efficiently.
Working closely with senior stakeholders, service managers, project teams, and partner campus IT colleagues, you will:
- Lead regular service reviews and drive continual service improvement initiatives.
- Act as the primary liaison between ISS and partner campuses, managing communications, escalations, opportunities, and service issues.
- Support strategic planning and help prioritise digital developments and service enhancements.
- Develop compelling business cases focused on business value and customer outcomes.
- Identify risks, dependencies, and opportunities across projects and services.
- Champion service excellence and a culture of collaboration, innovation, and continuous improvement.
- Support stakeholders in understanding how digital technologies can add value to their business objectives.
The role is primarily based on the Lancaster University Bailrigg campus, with flexible hybrid working options to support a positive work-life balance. We would expect a minimum of 2 days a week in the office.
About You
We are looking for a highly skilled relationship manager who can confidently engage with both technical and non-technical stakeholders across a complex international environment.
Why Join Us?
At Lancaster University, youll have the opportunity to make a genuine impact on the experience of staff and students across our global network. Youll work with a wide range of stakeholders, influence strategic decisions, and help shape the future delivery of digital services in an innovative and internationally recognised institution.
We are committed to creating a supportive, inclusive and collaborative community. We work together to deliver positive change and provide an outstanding experience for our students and staff.
Equality, Diversity and Inclusion
We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
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Business Relationship Manager (Global) - 0619-26 employer: Lancaster University
Lancaster University is an exceptional employer, offering a dynamic and inclusive work environment that prioritises student wellbeing and success. With a strong commitment to professional development, employees benefit from flexible working arrangements and opportunities to lead impactful initiatives in widening participation. Located in the vibrant city of Lancaster, staff enjoy a supportive culture that values diversity and fosters collaboration across disciplines.
