Business Analyst
ISS - Customer, Strategy & Governance
Location: Bailrigg, Lancaster, UK
Salary: £39,906 to £46,049 (Full-time indefinite)
Closing Date: Sunday 01 November 2026
Interview Date: To be confirmed
Reference: 0719-26-R
Information System Services (ISS) is seeking a talented and motivated Business Analyst to join our Customer, Strategy and Governance Section.
This is an exciting opportunity to work across the University, helping to identify, analyse and deliver technology-enabled improvements that enhance services for staff and students. You will collaborate with a wide range of stakeholders, translating business needs into clear requirements and working closely with technical teams to deliver effective digital solutions.
As a Business Analyst, you will play a key role in business change, process improvement and digital transformation initiatives, ensuring that technology investments deliver real value to the University community.
You will have a proven ability to work with a wide range of stakeholders, understand complex business needs, and translate them into clear requirements that support the delivery of effective digital solutions. You will be equally comfortable engaging with senior stakeholders, facilitating workshops, analysing processes, and collaborating with technical teams to ensure successful project outcomes.
You will be a strong communicator with excellent analytical and problem-solving skills, capable of navigating ambiguity, challenging existing ways of working constructively, and identifying opportunities for improvement. Experience in business process mapping, requirements gathering, stakeholder analysis, and user story development is essential.
The position is primarily based at Lancaster University's Bailrigg campus, with flexible hybrid working options available to promote a healthy work-life balance. A minimum of two days per week in the office is expected.
Why Join Us?
We are committed to creating a supportive,inclusiveand collaborative community. We work together to deliver positive change and provide an outstanding experience for our students and staff.
Lancaster University’s beautiful Bailrigg campus offers an exceptional working environment, combining a vibrant and diverse community with stunning green parkland and landscaped surroundings. Staffbenefitfrom a wide range of on-campus facilities, including a sports centre, cafés, shops, a library, post office,pre-schooland multi-faith centre. There are alsonumerousstaff networks,clubsand social groups, providing plenty of opportunities to connect with colleagues and become part of our welcoming community. Learn more about our employee benefits on theLancaster University Jobs website.
Job Description
Person Specification
Please note: unless specified otherwise in the advert, all advertised roles are UK based.
Find out what it's like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.
We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
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Business Analyst - 0719-26-R employer: Lancaster University
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