At a Glance
- Tasks: Build relationships and manage contracts to enhance digital resources at the university.
- Company: Lancaster University, a supportive and inclusive workplace.
- Benefits: Competitive salary, flexible remote work, and opportunities for professional growth.
- Other info: Full-time role with a fixed term until April 2027 and potential for remote work.
- Why this job: Make a real impact on digital resources while supporting sustainability and governance initiatives.
- Qualifications: Strong communication skills and experience in IT support and supplier management.
The predicted salary is between 33002 - 37694 € per year.
Location: Bailrigg, Lancaster, UK
Salary: £33,002 to £37,694 Full time, Fixed Term
Closing Date: Saturday 23 May 2026
Please note: this job is only available to current employees of Lancaster University.
Responsibilities
- Establishing and developing relationships with university colleagues and external suppliers
- Contract Management for our resource portfolio, including:
- Supplier and University stakeholder engagement
- Contract reviews, negotiation of contracts and KPI monitoring to help improve the provision of digital resources at the University
- Supporting the University with its Environmental, Social and Governance commitments
- Supporting our system owners with commercial matters such as licensing, contractual changes and compliance activities
- Processing purchase requisitions, invoices, and delivery notes while ensuring accurate record‑keeping
- Managing Digital Content Systems, including:
- Reviewing platforms to ensure we are compliant with legislation e.g. UK Data Protection laws
- Data management to support accuracy of our online systems
- Reviewing and drafting end‑user guidance using simple and succinct language to convey technical information to non‑technical users
- Day‑to‑day support for software queries and access requests via our ‘IT Service Management software’
- Liaising with stakeholders across the organisation to collate information and feedback on services offered by ISS
Qualifications
You will be a confident communicator with proven experience of building relationships with academic colleagues, supplier management and providing support in an IT environment. An understanding of software and its deployment within a higher education environment would be beneficial.
Work Arrangement
This is a full‑time, fixed‑term post until 30 April 2027, with flexibility to work some of the time remotely. The exact proportion of remote working will be determined in discussion with the line manager and in accordance with university guidelines. For current university staff, a secondment opportunity may be considered for this role.
Equal Opportunities
We warmly welcome applicants from all sections of the community regardless of age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity and equality of opportunity.
Service Management Officer (Licensing and Contracts) - 0352-26 in Burnley employer: Lancaster University
As a Service Management Officer at Lancaster University, you will be part of a vibrant and inclusive work culture that prioritises employee growth and development. With a focus on collaboration and innovation, the university offers flexible working arrangements and opportunities to engage in meaningful projects that support its Environmental, Social, and Governance commitments. Join us in a role that not only enhances your professional skills but also contributes to the academic community in a beautiful location like Bailrigg, Lancaster.
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Officer (Licensing and Contracts) - 0352-26 in Burnley
✨Tip Number 1
Network like a pro! Reach out to your colleagues and connections at Lancaster University. Building relationships can give you the inside scoop on opportunities and help you stand out.
✨Tip Number 2
Prepare for those interviews! Research the role of Service Management Officer and think about how your experience aligns with their needs. Practice answering common questions and be ready to showcase your skills.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to convey your ideas clearly and confidently. Remember, they want someone who can engage with both technical and non-technical stakeholders.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to the university's goals.
We think you need these skills to ace Service Management Officer (Licensing and Contracts) - 0352-26 in Burnley
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who will be reading your application. Tailor your language and examples to resonate with the values and goals of Lancaster University. We want to see how you can fit into their culture!
Be Clear and Concise:When it comes to written applications, clarity is key! Use simple and straightforward language to convey your experience and skills. Remember, we’re looking for someone who can communicate effectively, so show us you can do just that.
Highlight Relevant Experience:Make sure to showcase your experience in contract management and stakeholder engagement. Use specific examples that demonstrate your ability to build relationships and manage resources effectively. We want to see how your background aligns with the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining the team at StudySmarter!
How to prepare for a job interview at Lancaster University
✨Know Your Contracts
Make sure you brush up on your contract management knowledge. Understand the key elements of contracts, especially in relation to licensing and compliance. Being able to discuss specific examples of how you've managed contracts or negotiated terms will show you're ready for the role.
✨Showcase Your Communication Skills
As a Service Management Officer, you'll need to build relationships with various stakeholders. Prepare to share examples of how you've effectively communicated with both technical and non-technical audiences. This could be through presentations, reports, or even casual conversations.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to troubleshoot issues or improve processes. Be ready to discuss how you approached these challenges, particularly in an IT environment. Highlighting your analytical skills will set you apart from other candidates.
✨Understand the University's Goals
Familiarise yourself with Lancaster University's Environmental, Social, and Governance commitments. Showing that you understand and align with their values will demonstrate your genuine interest in the role and the institution. It’s all about showing you’re not just a fit for the job, but for the university culture too.
