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- Tasks: Lead the implementation of a new CRM platform to enhance student engagement and support.
- Company: Lancaster University, committed to innovation and inclusivity in education.
- Benefits: Competitive salary, flexible hybrid working, and a supportive work environment.
- Other info: Join a diverse team dedicated to promoting equality and wellbeing in the workplace.
- Why this job: Shape the future of education while making a real impact on student experiences.
- Qualifications: Strategic mindset with experience in digital transformation and project management.
The predicted salary is between 48822 - 56535 £ per year.
Location: Bailrigg, Lancaster, UK
Salary: £48,822 to £56,535
Closing Date: Monday 27 April 2026
Interview Date: Friday 08 May 2026
Reference: Lancaster University is initiating an ambitious programme to implement a new Customer Relationship Management (CRM) platform. This multi-year strategic initiative is reshaping the design, delivery, and management of undergraduate and postgraduate education to ensure a distinctive, inclusive, and future‑ready offering. The successful candidate will be able to shape and elevate the University’s entire CRM capability. You will support the development and delivery of a complex, high-impact digital and systems change in a fast-paced and evolving environment.
Information System Services (ISS) is looking for a strategic, detail‑oriented, confident and driven Business Transformation Manager to take on a crucial role in this significant programme. This is a fixed-term role lasting until 31st July 2027. This role will primarily be based at the Lancaster University Bailrigg campus, with flexible hybrid working options available to support a healthy work‑life balance. A minimum of two days per week in the office is expected.
Key Objectives- Implement CRM Platform – Implement ‘Salesforce’ to bring together student enquiries, applications, engagement and provide ongoing support.
- Build a holistic view of every student – Provide students with personalised communication, support and drive their motivation to thrive at Lancaster University.
- Modern recruitment capabilities – Create personalised messaging, automated journeys and multi‑channel engagement for a smooth student journey.
- A competitive edge – Ensure we maximise our offering to students, competition for students is at an all-time high.
This isn’t just a ‘tech upgrade’, this will improve student engagement, boost operational efficiency and enable data‑driven decision-making! This programme will give the University and students clarity, efficiency and engagement power in an increasingly competitive sector.
If you are interested, please apply by submitting your CV along with a coversheet, limited to a maximum of three A4 pages. Please refer to the included job description and person specification for further details of essential and desirable qualifications for the role.
For current University staff, a secondment opportunity may be considered for this role; please ensure you have the agreement of your current line manager prior to applying.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
Business Transformation Manager - 0214-26 in Burnley employer: Lancaster University
Contact Detail:
Lancaster University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Transformation Manager - 0214-26 in Burnley
✨Tip Number 1
Network like a pro! Reach out to current employees at Lancaster University or those in similar roles. A friendly chat can give us insights into the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by researching the CRM platform they'll be implementing. Knowing your stuff about Salesforce will show us that you're serious and ready to hit the ground running!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about your past experiences and how they relate to the role, so come armed with examples that showcase your skills in business transformation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the team.
We think you need these skills to ace Business Transformation Manager - 0214-26 in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Transformation Manager role. Highlight relevant experience and skills that align with the job description, especially around CRM implementation and strategic management.
Craft a Compelling Cover Sheet: Your cover sheet is your chance to shine! Keep it concise but impactful, focusing on how your background and vision can elevate Lancaster University's CRM capabilities. Remember, you have a maximum of three A4 pages, so make every word count!
Showcase Your Strategic Thinking: In your application, demonstrate your strategic mindset. Discuss how you've successfully managed complex projects in the past and how you plan to tackle the challenges of implementing a new CRM platform at Lancaster University.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Lancaster University
✨Know Your CRM Inside Out
Make sure you’re familiar with Salesforce and its capabilities. Understand how it can enhance student engagement and operational efficiency. Be ready to discuss specific features and how they can be applied in the context of Lancaster University’s goals.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully implemented change in previous roles. Highlight your ability to think strategically about customer relationships and how you can contribute to the university's ambitious programme.
✨Demonstrate Your Detail Orientation
As a Business Transformation Manager, attention to detail is crucial. Bring examples of how your meticulous approach has led to successful project outcomes. This will show that you can manage complex systems changes effectively.
✨Engage with the University's Vision
Research Lancaster University’s mission and values. Be prepared to discuss how your personal values align with theirs and how you can help shape a distinctive, inclusive, and future-ready offering for students.