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- Tasks: Provide top-notch customer service to students and assist with accommodation queries.
- Company: Lancaster University, a vibrant community with diverse student accommodation.
- Benefits: Competitive salary, part-time hours, and opportunities for personal development.
- Other info: Flexible working environment with training opportunities available.
- Why this job: Join a supportive team and make a real difference in students' lives.
- Qualifications: Strong communication, IT skills, and a passion for helping others.
The predicted salary is between 24215 - 26093 £ per year.
Lancaster University provides approximately 6,700 rooms for undergraduate and postgraduate students. The accommodation is located across our nine colleges and in the city centre and creates highly diverse and vibrant communities.
We are looking to recruit an enthusiastic and motivated individual to provide a customer‑orientated front line service to current and prospective students as part of a strong and supportive team. The team delivers a professional and friendly accommodation service to students living on campus as well as assisting with the transition to off‑campus living.
Due to the customer focused nature of the role, on‑campus working is required. You will deliver professional front line customer service, dealing with a wide range of queries and concerns and applying knowledge of General Data Protection Regulation. You will have excellent IT, communication and organisational skills, and will be expected to demonstrate an ability to work flexibly with minimal supervision as well as part of a team.
In addition to a Personal Development Plan, additional training and qualifications will be available via the Apprenticeship Levy for candidates if appropriate. This is a part‑time position, 18.5 hours per week.
For an informal discussion regarding the position, please contact Leanne Benson, Departmental Officer, at l.benson3@lancaster.ac.uk.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues. We warmly welcome applicants from all sections of the community regardless of age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity and equality of opportunity.
Accommodation Assistant - 0286-26 employer: Lancaster University
Contact Detail:
Lancaster University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Assistant - 0286-26
✨Tip Number 1
Get to know the company! Research Lancaster University and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend university events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Lancaster community.
We think you need these skills to ace Accommodation Assistant - 0286-26
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping students shine through. We want to see that you're genuinely excited about providing a top-notch accommodation service!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of customer service or teamwork that relate to the Accommodation Assistant position.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at Lancaster University
✨Know Your Stuff
Before the interview, make sure you understand the role of an Accommodation Assistant. Familiarise yourself with the services provided to students and the importance of customer service in this position. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Skills
Highlight your IT, communication, and organisational skills during the interview. Prepare examples of how you've used these skills in previous roles or experiences. This will demonstrate that you can handle the diverse queries and concerns from students effectively.
✨Be Personable
Since this role is customer-focused, it's essential to come across as friendly and approachable. Practice your interpersonal skills and think about how you would engage with students. A warm smile and a positive attitude can go a long way in making a great impression.
✨Understand Data Protection
Brush up on your knowledge of General Data Protection Regulation (GDPR) as it’s crucial for this role. Be prepared to discuss how you would handle sensitive information and ensure compliance. This shows that you take the responsibilities of the position seriously.