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- Tasks: Be the friendly face at the Welcome Desk, assisting students and staff with their queries.
- Company: Join Lancaster University Students' Union, a vibrant charity dedicated to supporting over 16,000 students.
- Benefits: Enjoy a competitive salary, 39 days off, and flexible benefits tailored to your needs.
- Why this job: Experience a dynamic work environment while making a positive impact on student life.
- Qualifications: Previous customer service experience is preferred; strong communication skills are essential.
- Other info: This role is in-person only, located on the beautiful Bailrigg campus.
The predicted salary is between 23254 - 23414 £ per year.
Welcome Desk Assistant
Location: Bailrigg, Lancaster, UK
Salary: £23,254 to £23,414 (Full time, Fixed-Term)
Closing Date: Monday 21 July 2025
Interview Date: Tuesday 05 August 2025
Reference: 0489-25
Is this the job for you?
- Are you looking for a job which offers you a varied workload?
- The ability to work independently?
- The benefits of being part of a great, friendly team?
- The opportunity to support students with their queries?
This role is an in-person position only and is based at Lancaster University Students’ Union, on the Lancaster University campus. Lancaster University Students’ Union is a student-focused charity which operates independently from Lancaster University.
What you’ll be doing
We are looking for a Welcome Desk Assistant to provide support to our students and university colleagues. You will be the first point of contact for anyone entering the Students’ Union. Previous customer service experience is an advantage.
About You
To be a great fit for us you will need to bring experience of front-line customer service and the ability to communicate with our students and wider community using a variety of channels as required.
Why work with us
Lancaster University Students' Union provides excellent services, opportunities and facilities to support and inspire our diverse population of over 16,000 students. Students are at the heart of all that we do.
Lancaster University’s main Bailrigg campus is a lovely place to work, combining a busy urban atmosphere while surrounded by green parkland and beautiful seasonal landscaping. We have lots of facilities on-site such as: a sports centre, shops, cafes, a multi-faith centre, pre-school, a post office and a fantastic library. Lancaster University Students’ Union provides an environment that strongly supports the needs of each employee, promoting a healthy work-life balance.
We Offer a Comprehensive Package Of Benefits Including:
- Competitive salary with annual reviews
- Generous employer pension scheme
- 39 days off a year which includes University closure days at Easter and Christmas and bank holidays
- A family-friendly approach to those with parental or caring responsibilities
- Additional flexible benefits to suit your needs and interests, some with tax-savings.
Find out about more of our employee benefits on our website.
Please note: unless specified otherwise in the advert, all advertised roles are UK based.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
Welcome Desk Assistant - 0489-25 employer: Lancaster University Conferences and Events+
Contact Detail:
Lancaster University Conferences and Events+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Desk Assistant - 0489-25
✨Tip Number 1
Familiarise yourself with the Lancaster University Students' Union and its services. Understanding their mission and the support they provide to students will help you engage more effectively during your interview.
✨Tip Number 2
Prepare to demonstrate your customer service skills through real-life examples. Think of situations where you've successfully resolved issues or assisted customers, as this role heavily relies on front-line service.
✨Tip Number 3
Practice your communication skills. Since you'll be the first point of contact, being able to convey information clearly and confidently is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 4
Show your enthusiasm for working in a student-focused environment. Highlight any previous experience you have in educational settings or roles that involved interacting with students, as this will resonate well with the hiring team.
We think you need these skills to ace Welcome Desk Assistant - 0489-25
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Welcome Desk Assistant position. Tailor your application to highlight relevant experience in customer service and communication.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've supported customers or handled queries.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention why you want to work at Lancaster University Students' Union and how your skills align with their mission to support students.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lancaster University Conferences and Events+
✨Show Your Customer Service Skills
Since this role involves being the first point of contact for students and visitors, it's crucial to demonstrate your customer service experience. Prepare examples of how you've successfully handled queries or resolved issues in previous roles.
✨Familiarise Yourself with the Students' Union
Research the Lancaster University Students' Union and its services. Understanding their mission and the support they provide to students will help you answer questions more effectively and show your genuine interest in the role.
✨Practice Communication Scenarios
As you'll be communicating with a diverse range of individuals, practice responding to various scenarios you might encounter at the Welcome Desk. This could include handling complaints, providing information, or assisting with student queries.
✨Emphasise Teamwork and Independence
Highlight your ability to work both independently and as part of a team. Share experiences where you've successfully collaborated with others, as well as instances where you've taken initiative on your own.
