Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist with HR queries and improve service processes in a dynamic team.
- Company: Join Lancaster University, a progressive institution focused on excellence and support.
- Benefits: Enjoy a competitive salary, supportive work culture, and opportunities for skill development.
- Why this job: Perfect for gaining hands-on HR experience while contributing to meaningful improvements.
- Qualifications: No specific qualifications required; enthusiasm and willingness to learn are key.
- Other info: This is a 12-month fixed-term contract with a friendly and inclusive workplace.
The predicted salary is between 23881 - 25733 £ per year.
HR Assistant – Admin & Service Excellence – 0569-25
Join to apply for the HR Assistant – Admin & Service Excellence – 0569-25 role at Lancaster University Conferences and Events+
HR Assistant – Admin & Service Excellence – 0569-25
3 days ago Be among the first 25 applicants
Join to apply for the HR Assistant – Admin & Service Excellence – 0569-25 role at Lancaster University Conferences and Events+
Get AI-powered advice on this job and more exclusive features.
HR Assistant – Admin & Service Excellence
People & OE – HR Administration
Location: Bailrigg, Lancaster, UK
Salary: £23,881 to £25,733 (Full time, Fixed-Term)
Closing Date: Friday 15 August 2025
Interview Date: Friday 22 August 2025
Reference: 0569-25
We have an exciting opportunity to work within the progressive and supportive essential professional service at Lancaster University; People and Organisational Effectiveness (P&OE). This is a 12 month fixed term contract.
This role sits within the Service Excellence Team of the P&OE division, who strive to deliver excellent customer service both to internal P&OE and wider university colleagues, along with external candidates and customers. Part of the role will be to answer queries as first point of contact for the division and provide the first response from a shared query management system. The role will also have a continuous improvement focus and responsibility for our web content and frequently asked questions to ensure that they are accurate and up to date.
You will be supported by and work with 8 teams of highly dedicated HR professionals within the division and will acquire process, operational and general knowledge. This provides the perfect opportunity to identify how we can improve our processes and work more efficiently. You will have the ability to make service improvement suggestions that will contribute to a smoother and more efficient service.
The work will be varied and is a perfect environment for anyone looking for an opportunity to learn new skills or further expand on existing experience.
For more information please contact Helen Ratcliffe, Admin & Service Excellence Team Leader – h.ratcliffe@lancaster.ac.uk
Email details to a friend
Apply Online
Further Details
Job Description
Person Specification
Please note: unless specified otherwise in the advert, all advertised roles are UK based.
Find out what it\’s like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.
We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
Share
View All Vacancies
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Human Resources
-
Industries
Events Services
Referrals increase your chances of interviewing at Lancaster University Conferences and Events+ by 2x
Sign in to set job alerts for “Human Resources Assistant” roles.
Preston, England, United Kingdom 2 weeks ago
Preston, England, United Kingdom 1 week ago
Accrington, England, United Kingdom 1 week ago
Preston, England, United Kingdom 6 days ago
Pensions Administrative Assistant – 12 month Fixed Term Contract
Preston, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
HR Assistant - Admin & Service Excellence - 0569-25 employer: Lancaster University Conferences and Events+
Contact Detail:
Lancaster University Conferences and Events+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Assistant - Admin & Service Excellence - 0569-25
✨Tip Number 1
Familiarise yourself with the core values and mission of Lancaster University. Understanding their commitment to service excellence will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Network with current or former HR professionals at Lancaster University. Engaging with them can provide you with insider knowledge about the team dynamics and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've contributed to service improvement in previous roles. The job description highlights a focus on continuous improvement, so showcasing your relevant experiences will set you apart.
✨Tip Number 4
Stay updated on HR trends and best practices, especially in customer service within HR. This knowledge can help you answer questions more effectively and show your enthusiasm for the role and the field.
We think you need these skills to ace HR Assistant - Admin & Service Excellence - 0569-25
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the HR Assistant position. Tailor your application to highlight how your skills and experiences align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in HR or administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the university. Mention specific examples of how you have contributed to service excellence in previous positions and your commitment to continuous improvement.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an HR role.
How to prepare for a job interview at Lancaster University Conferences and Events+
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the HR Assistant role. Familiarise yourself with the Service Excellence Team's objectives and how your skills can contribute to improving processes and customer service.
✨Prepare for Common Questions
Anticipate questions related to HR administration, customer service, and continuous improvement. Be ready to discuss your previous experiences and how they relate to the tasks you'll be handling in this role.
✨Showcase Your Communication Skills
As the first point of contact for queries, strong communication skills are essential. Practice articulating your thoughts clearly and concisely, and be prepared to demonstrate your ability to handle inquiries effectively.
✨Highlight Your Adaptability
This role involves working with various teams and adapting to different situations. Share examples from your past where you've successfully adapted to change or improved a process, showcasing your flexibility and willingness to learn.
