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For Companies At a Glance
- Tasks: Lead the design and implementation of ServiceNow solutions across the enterprise.
- Company: Join a forward-thinking company driving digital transformation with innovative ServiceNow strategies.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative team culture.
- Why this job: Be at the forefront of tech innovation while making a real impact on business goals.
- Qualifications: Bachelor's degree or equivalent experience; 5+ years in ServiceNow Technical Architecture required.
- Other info: ServiceNow certifications are essential; embrace a culture that values diversity and teamwork.
The predicted salary is between 43200 - 72000 £ per year.
Our client is currently seeking a highly skilled and experienced ServiceNow Technical Architect to lead the design, development, and implementation of ServiceNow solutions across their enterprise. You will play a critical role in shaping their ServiceNow strategy, ensuring alignment with business goals, and driving digital transformation initiatives. This role requires a strong background in ServiceNow technical implementations, excellent communication skills, and the ability to work collaboratively with cross-functional teams.
Key Responsibilities:
- Extensive experience working with the ServiceNow platform, across a wide range of products (e.g. ITSM, ITOM, HRSD, CSM, IRM, SecOps)
- Experience in designing solutions to balance successful delivery of both recommended best practices and customer requirements, ensuring solutions are maintainable and scalable
- Experience preparing for and presenting to customers in demonstrations, workshops, show-and-tell sessions
- Experience managing challenging project situations
- Experience in managing Agile development teams and performing code reviews
- ServiceNow certifications (e.g. CIS, CAS, CTA or readiness to do this)
- Excellent technical skills in ServiceNow including but not limited to Core languages (JavaScript, HTML, CSS, AngularJS), Scoped applications, Studio, App Engine Studio, GitHub / DevOps, Integration Hub & custom API development
- Experience delivering technical training to developers, customers and non-technical resources
- Engage with customers at all stages from pre-sales to early life support
- Deliver the most complex elements of technical work in support of development teams
- Prepare and lead workshops related to your engagements with BA support
- Manage the technical aspects of delivery as part of a community of developers, including providing technical support to junior and fellow senior developers
- Produce design documents to propose solutions to customers and define the scope of activities to be carried out
- Hold regular stand-ups with delivery teams aligned to your work, completing code reviews and investigating blockers
- Attend and/or lead customer-facing meetings to support delivery, testing, handover and closure of project work
- Drive continuous improvement of the ServiceNow platform, leveraging new features and capabilities
- Participate in roadmap planning and platform strategy with business and IT leadership
- Work closely with project managers, developers, and other stakeholders to ensure successful project delivery
- Provide guidance and support to junior team members
- Participate in regular team meetings to review project progress, address issues, and ensure alignment with project objectives
- Promote a positive and inclusive team culture that values diversity and collaboration
- Provide exceptional levels of verbal and written communication to clients and the ability to build rapport via teams and face to face
- Build and maintain strong relationships with clients, ensuring their needs and expectations are met
- Communicate project status, risks, and issues to stakeholders in a clear and timely manner
- Manage stakeholder expectations and ensure alignment with project goals
Qualifications:
- Bachelor’s degree in business, Information Technology, or a related field, or comparable work experience gained
- ServiceNow Certifications including Certified Implementation Specialist in multiple products (required)
- ServiceNow Certified Technical Architect (CTA) preferred but eligibility and openness to do this qualification in the future is acceptable
- ServiceNow Certified App Developer preferred
- Minimum of 5+ years of experience in Technical Architecture within the ServiceNow environment
- Proven track record of successfully delivering projects for ServiceNow solutions
- Excellent problem-solving, communication, and interpersonal skills
- Ability to manage multiple projects simultaneously and work well under pressure
ServiceNow Technical Architect employer: Lancaster Resources
Contact Detail:
Lancaster Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Architect
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being knowledgeable about the platform's capabilities will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or participate in local meetups to connect with others in the industry. This can lead to valuable insights and potential job referrals.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully implemented ServiceNow solutions. Be ready to explain your role, the challenges faced, and how you overcame them, as this will showcase your problem-solving skills and experience.
✨Tip Number 4
Practice your communication skills, especially in technical contexts. As a ServiceNow Technical Architect, you'll need to convey complex ideas clearly to both technical and non-technical stakeholders, so honing this skill is crucial.
We think you need these skills to ace ServiceNow Technical Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the ServiceNow platform, including specific products like ITSM, ITOM, and HRSD. Emphasise your technical skills, certifications, and any relevant project management experience.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the ServiceNow Technical Architect role. Discuss your experience in leading technical implementations and how you've successfully managed Agile development teams.
Showcase Your Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively engaged with clients and stakeholders. Mention any experience in delivering technical training or leading workshops.
Highlight Problem-Solving Abilities: Include specific instances where you've tackled challenging project situations or delivered complex technical solutions. This will demonstrate your ability to manage multiple projects and work well under pressure.
How to prepare for a job interview at Lancaster Resources
✨Showcase Your Technical Expertise
Be prepared to discuss your extensive experience with the ServiceNow platform. Highlight specific projects where you successfully implemented solutions across various products like ITSM, ITOM, and HRSD. This will demonstrate your capability to handle the technical demands of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in challenging project situations. Prepare examples from your past experiences where you managed Agile development teams or performed code reviews, showcasing your ability to navigate complex scenarios.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain technical concepts to non-technical stakeholders and share how you've built rapport with clients in previous roles.
✨Emphasise Continuous Improvement
Discuss how you have driven continuous improvement initiatives within the ServiceNow platform. Share examples of how you've leveraged new features and capabilities to enhance service delivery, aligning with business goals and digital transformation efforts.
