At a Glance
- Tasks: Support enterprise transformations by analysing and improving client processes using ServiceNow.
- Company: Join an elite ServiceNow partner with a focus on innovation and collaboration.
- Benefits: Competitive salary, professional development, and opportunities to work with senior stakeholders.
- Other info: Dynamic role with excellent career growth in a supportive environment.
- Why this job: Make a real impact by helping clients optimise their strategic initiatives.
- Qualifications: Experience in ServiceNow environments and strong stakeholder management skills.
The predicted salary is between 70000 - 90000 £ per year.
We are working exclusively with an elite ServiceNow partner who are looking to hire an experienced ServiceNow SPM Business Analyst to support major enterprise transformation programmes across a range of large, complex client organisations. This is an excellent opportunity to work with senior business stakeholders, PMOs and executive teams, helping clients improve how they plan, prioritise and deliver strategic initiatives through the ServiceNow Strategic Portfolio Management platform.
The Role
As a ServiceNow SPM Business Analyst, you will work closely with client stakeholders to understand current ways of working, identify opportunities for improvement and help design future-state processes aligned to strategic business objectives. Working across multiple client engagements, you will play a key role in translating business requirements into effective ServiceNow SPM solutions while supporting organisations throughout their transformation journey.
Key Responsibilities
- Facilitate workshops with client stakeholders, PMOs, project teams and senior leadership.
- Gather and analyse business requirements across portfolio, project, demand and investment management processes.
- Assess existing operating models and identify opportunities for improvement.
- Design future-state processes and recommend best practice approaches.
- Translate business requirements into scalable ServiceNow SPM solutions.
- Support the implementation of ServiceNow SPM modules using out-of-the-box capabilities and best practice.
- Work closely with architects, developers and technical consultants to deliver successful outcomes across client engagements.
- Support solution design, testing, training and go-live activities.
- Advise clients on portfolio governance, project delivery, resource management and strategic planning.
- Build strong relationships with stakeholders and act as a trusted advisor throughout client transformation programmes.
Required Experience
- Experience working as a Business Analyst, Functional Consultant or Process Consultant within ServiceNow environments.
- Strong knowledge of ServiceNow Strategic Portfolio Management (SPM) or Project Portfolio Management (PPM).
- Understanding of portfolio management, project management and PMO processes.
- Experience facilitating workshops and gathering requirements from business stakeholders.
- Ability to translate business needs into practical ServiceNow solutions.
- Experience working within large enterprise or complex transformation programmes.
- Experience working within consulting, professional services or client-facing delivery environments would be advantageous.
- Excellent communication and stakeholder management skills.
- Familiarity with Agile, Waterfall and hybrid delivery methodologies.
Desirable Experience
- ServiceNow Certified Implementation Specialist – SPM.
- ServiceNow Certified System Administrator (CSA).
- PRINCE2, AgilePM, SAFe, PMP or similar certifications.
- ITIL Foundation certification.
- Experience with Resource Management, Application Portfolio Management or Enterprise Architecture.
- Experience delivering executive reporting and performance dashboards.
- Previous experience supporting large-scale enterprise transformation programmes.
Lancaster Resources Ltd is operating as an employment agency for this opportunity. Applications will be considered fairly and objectively, based on relevant skills, experience and suitability for the position. By submitting your application, you agree to the use of your personal data in line with our Privacy Policy and applicable data protection legislation. We are committed to equality of opportunity and do not discriminate on the grounds of age, gender, disability, race, religion or belief, sexual orientation, or any other protected characteristic. Should you require any reasonable adjustments at any stage of the recruitment process, please inform us.
ServiceNow SPM Business Analyst employer: Lancaster Resources
Join an elite ServiceNow partner that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact major enterprise transformations. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to work alongside senior business stakeholders in a supportive environment. Located in a vibrant area, this role not only provides meaningful work but also fosters a sense of community and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow SPM Business Analyst
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like ServiceNow SPM Business Analyst at Lancaster Resources!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Lancaster Resources or be willing to refer you for that ServiceNow SPM Business Analyst position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Lancaster Resources who’s on the lookout for their next ServiceNow SPM Business Analyst star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time ServiceNow SPM Business Analyst role at Lancaster Resources!
We think you need these skills to ace ServiceNow SPM Business Analyst
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Lancaster Resources. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Lancaster Resources
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Lancaster Resources. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
