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- Tasks: Lead and manage complex ServiceNow projects from start to finish.
- Company: Join a fast-growing ServiceNow practice focused on professional services.
- Benefits: Enjoy opportunities for continuous improvement and professional development.
- Why this job: Shape project governance while collaborating with senior stakeholders in a dynamic environment.
- Qualifications: Experience in delivering ServiceNow projects and strong leadership skills required.
- Other info: Work across various methodologies like Prince2, Agile, and Waterfall.
The predicted salary is between 48000 - 72000 £ per year.
We are hiring an experienced ServiceNow Project Manager to join our clients fast-growing ServiceNow practice. This is a key leadership role where you’ll be responsible for the successful delivery of complex ServiceNow projects within a professional services environment.
You will oversee the full lifecycle of engagements while playing a pivotal role in shaping the way projects are governed and executed across the function. This role is suited to someone who combines structured delivery experience with strong stakeholder leadership and a continuous improvement mindset.
Key Responsibilities- Lead and manage end-to-end ServiceNow project delivery across multiple client engagements
- Oversee and coordinate project teams, including Business Analysts and Project Managers
- Define and implement structured project delivery frameworks aligned with client and organisational standards
- Establish and maintain governance practices to ensure quality, consistency, and timely delivery
- Work across methodologies including Prince2, Agile, and Waterfall, applying the right approach for each engagement
- Collaborate with senior stakeholders, both internal and external, to ensure alignment and engagement throughout the project lifecycle
- Drive continuous improvement across project delivery processes, tools, and team performance
- Support the growth and capability development of the wider project and business analysis function
- Proven experience delivering ServiceNow projects within a professional services or consulting environment
- Strong leadership and people management experience – ideally leading PMs and BAs across engagements
- In-depth understanding of project delivery frameworks and governance structures
- Experience across delivery methodologies: Prince2, Agile, and Waterfall
- Excellent stakeholder engagement, communication, and influencing skills
- Ability to define, develop, and roll out delivery best practices across teams
- Strong commercial awareness and ability to align delivery with business outcomes
ServiceNow Project Manager employer: Lancaster Resources
Contact Detail:
Lancaster Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Project Manager
✨Tip Number 1
Familiarise yourself with the specific ServiceNow tools and modules relevant to the projects you'll be managing. This knowledge will not only boost your confidence but also demonstrate your commitment to understanding the platform, which is crucial for effective project delivery.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or participate in local meetups to connect with others in the field. This can provide valuable insights into best practices and may even lead to referrals for job opportunities.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've successfully managed teams and projects in the past. Be prepared to discuss specific challenges you faced and how you overcame them, as this will highlight your capability to lead in a complex environment.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailor your approach to align with our mission and demonstrate how your experience and mindset fit within our team. This alignment can make a significant difference in how you are perceived during the interview process.
We think you need these skills to ace ServiceNow Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow projects and showcases your leadership skills. Use specific examples that demonstrate your ability to manage project delivery and stakeholder engagement.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the ServiceNow Project Manager role. Mention your familiarity with different project delivery methodologies like Prince2, Agile, and Waterfall, and how you've successfully applied them in past roles.
Highlight Relevant Skills: Emphasise your strong communication and influencing skills in your application. Provide examples of how you've collaborated with senior stakeholders and led project teams to achieve successful outcomes.
Showcase Continuous Improvement Mindset: Demonstrate your commitment to continuous improvement by sharing instances where you've driven enhancements in project delivery processes or team performance. This will align well with the expectations of the role.
How to prepare for a job interview at Lancaster Resources
✨Showcase Your Project Management Experience
Be prepared to discuss your previous experience with ServiceNow projects in detail. Highlight specific examples where you successfully led teams, managed stakeholders, and delivered projects on time and within budget.
✨Demonstrate Your Understanding of Methodologies
Familiarise yourself with Prince2, Agile, and Waterfall methodologies. Be ready to explain how you've applied these frameworks in past projects and why you chose a particular approach for different engagements.
✨Emphasise Stakeholder Engagement Skills
Since this role requires strong communication and influencing skills, prepare to share examples of how you've effectively engaged with senior stakeholders. Discuss how you ensured alignment and maintained relationships throughout project lifecycles.
✨Highlight Continuous Improvement Initiatives
Discuss any initiatives you've led or contributed to that focused on improving project delivery processes or team performance. This shows your commitment to excellence and your ability to drive change within an organisation.
