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- Tasks: Design and implement innovative Amazon Connect solutions for modern customer contact centres.
- Company: Join a leading global consulting firm with a focus on cloud transformation.
- Benefits: Enjoy a competitive salary, bonus, and a fantastic benefits package.
- Other info: Hybrid work model available with opportunities for career growth.
- Why this job: Make a real impact by optimising customer experiences with cutting-edge technology.
- Qualifications: Experience in Amazon Connect and strong collaboration skills required.
The predicted salary is between 60000 - 80000 £ per year.
Our client, a leading global consulting and professional services organisation, is looking for an experienced Amazon Connect Solutions Architect (Manager level) to join their growing cloud and customer transformation practice. This is a hands-on role focused on designing, implementing, and optimising enterprise-scale Amazon Connect solutions, working across AWS services and third-party integrations to deliver modern customer contact centre platforms. This role can be operated on a hybrid basis (3 days per week) out of any of our clients UK offices. Alongside the base salary there is an extremely competitive benefits scheme as well as bonus on offer.
Key Responsibilities
- Design scalable and secure Amazon Connect solutions including IVR, call routing, chat, and automation capabilities
- Lead the implementation and delivery of contact centre transformation projects
- Integrate Amazon Connect with AWS services and third-party platforms such as CRM systems
- Optimise existing contact centre environments to improve customer experience and operational efficiency
- Collaborate with business stakeholders, project teams, and technical delivery teams
Amazon Connect Solution Architect in London employer: Lancaster Resources
Contact Detail:
Lancaster Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Amazon Connect Solution Architect in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a portfolio or a demo of your Amazon Connect solutions. It’s a great way to demonstrate your expertise and creativity.
✨Tip Number 3
Prepare for those interviews by practising common questions related to Amazon Connect and customer transformation projects. We can help you with mock interviews to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role you want.
We think you need these skills to ace Amazon Connect Solution Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Amazon Connect and related AWS services. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer transformation and how your hands-on experience can benefit our client’s contact centre solutions. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles, especially those related to designing and optimising contact centre solutions. We love seeing how you think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lancaster Resources
✨Know Your Amazon Connect Inside Out
Make sure you’re well-versed in Amazon Connect and its features. Brush up on IVR design, call routing, and automation capabilities. Being able to discuss specific use cases or projects where you've implemented these features will show your hands-on experience.
✨Showcase Your Project Management Skills
Since this role involves leading contact centre transformation projects, be prepared to talk about your project management experience. Highlight any methodologies you’ve used, like Agile or Scrum, and how you’ve successfully delivered projects on time and within budget.
✨Demonstrate Integration Knowledge
Familiarise yourself with integrating Amazon Connect with AWS services and third-party platforms, especially CRM systems. Be ready to discuss any past experiences where you’ve tackled integration challenges and how you overcame them.
✨Emphasise Collaboration and Communication
This role requires working closely with various stakeholders. Prepare examples that showcase your ability to collaborate effectively with business teams and technical delivery teams. Good communication skills can set you apart, so don’t shy away from sharing how you’ve facilitated discussions or resolved conflicts.