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- Tasks: Design and implement innovative Amazon Connect solutions for modern customer contact centres.
- Company: Join a leading global consulting firm with a focus on cloud transformation.
- Benefits: Enjoy a competitive salary, bonus, and a fantastic benefits package.
- Other info: Hybrid work model available, fostering collaboration and innovation.
- Why this job: Make a real impact in transforming customer experiences with cutting-edge technology.
- Qualifications: Experience with Amazon Connect and AWS services is essential.
The predicted salary is between 60000 - 80000 £ per year.
Our client, a leading global consulting and professional services organisation, is looking for an experienced Amazon Connect Solutions Architect (Manager level) to join their growing cloud and customer transformation practice. This is a hands-on role focused on designing, implementing, and optimising enterprise-scale Amazon Connect solutions, working across AWS services and third-party integrations to deliver modern customer contact centre platforms. This role can be operated on a hybrid basis (3 days per week) out of any of our clients UK offices. Alongside the base salary there is an extremely competitive benefits scheme as well as bonus on offer.
Key Responsibilities
- Design scalable and secure Amazon Connect solutions including IVR, call routing, chat, and automation capabilities
- Lead the implementation and delivery of contact centre transformation projects
- Integrate Amazon Connect with AWS services and third-party platforms such as CRM systems
- Optimise existing contact centre environments to improve customer experience and operational efficiency
- Collaborate with business stakeholders, project teams, and technical delivery teams to gather requirements and define solutions
- Produce technical documentation including architecture designs and implementation plans
- Provide technical leadership and mentorship to junior consultants and engineers
- Ensure solutions align with security, compliance, and operational best practices
Skills & Experience
- Strong experience with Amazon Connect and AWS cloud technologies
- Knowledge of AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation
- Understanding of telephony, VoIP, IVR, and contact centre technologies
- Experience integrating contact centre platforms with CRM systems such as Salesforce or Zendesk
- Exposure to scripting/programming languages such as Python, JavaScript, or Node.js
- Proven experience delivering enterprise contact centre or customer experience solutions
- Strong stakeholder management and communication skills
Qualifications
- Degree in Computer Science, Information Technology, or related field preferred
- AWS Certified Solutions Architect certification desirable
- Amazon Connect certifications or equivalent hands-on experience beneficial
Collaborative and innovation-driven working environment.
Amazon Connect Solution Architect in England employer: Lancaster Resources
Contact Detail:
Lancaster Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Amazon Connect Solution Architect in England
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even local tech events. The more people you know, the better your chances of landing that Amazon Connect Solutions Architect gig.
✨Show Off Your Skills
Don’t just talk about your experience; demonstrate it! Create a portfolio showcasing your Amazon Connect projects or any cool integrations you've done. This will make you stand out when you're chatting with potential employers.
✨Ace the Interview
Prepare for those interviews by brushing up on common questions related to AWS and Amazon Connect. Practice explaining your past projects and how you tackled challenges. Confidence is key, so let your passion for cloud solutions shine through!
✨Apply Through Us!
We’ve got your back! Make sure to apply through our website for the best chance at landing that role. We’re here to help you navigate the process and get your foot in the door at top companies.
We think you need these skills to ace Amazon Connect Solution Architect in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Amazon Connect Solution Architect. Highlight your experience with AWS services and any relevant projects you've worked on that showcase your skills in designing and implementing contact centre solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description, like your work with IVR or CRM integrations, and show your enthusiasm for the position.
Showcase Your Technical Skills: Don’t forget to include your technical expertise in your application. List out your knowledge of Amazon Connect, AWS services, and any programming languages you’re familiar with. This will help us see how you can contribute to our team right away!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the recruitment journey.
How to prepare for a job interview at Lancaster Resources
✨Know Your Amazon Connect Inside Out
Make sure you’re well-versed in Amazon Connect and its features. Brush up on IVR, call routing, and automation capabilities. Being able to discuss specific use cases or projects where you've implemented these features will show your hands-on experience.
✨Showcase Your Integration Skills
Be prepared to talk about how you've integrated Amazon Connect with other AWS services and third-party platforms like CRM systems. Have examples ready that demonstrate your ability to optimise contact centre environments and improve customer experiences.
✨Technical Documentation is Key
Since producing technical documentation is part of the role, be ready to discuss your experience in creating architecture designs and implementation plans. Bring along samples if possible, as this can really set you apart from other candidates.
✨Communicate Like a Pro
Strong stakeholder management and communication skills are crucial. Practice explaining complex technical concepts in simple terms, as you’ll need to collaborate with various teams. Show that you can lead discussions and mentor junior team members effectively.