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- Tasks: Design and implement innovative Amazon Connect solutions for modern customer contact centres.
- Company: Join a leading global consulting firm with a focus on cloud transformation.
- Benefits: Enjoy a competitive salary, bonus, and a fantastic benefits package.
- Other info: Work in a collaborative environment with opportunities for mentorship and growth.
- Why this job: Make a real impact in transforming customer experiences using cutting-edge technology.
- Qualifications: Experience with Amazon Connect and AWS technologies is essential.
The predicted salary is between 60000 - 80000 £ per year.
Our client, a leading global consulting and professional services organisation, is looking for an experienced Amazon Connect Solutions Architect (Manager level) to join their growing cloud and customer transformation practice. This is a hands-on role focused on designing, implementing, and optimising enterprise-scale Amazon Connect solutions, working across AWS services and third-party integrations to deliver modern customer contact centre platforms. This role can be operated on a hybrid basis (3 days per week) out of any of our clients UK offices. Alongside the base salary there is an extremely competitive benefits scheme as well as bonus on offer.
Key Responsibilities
- Design scalable and secure Amazon Connect solutions including IVR, call routing, chat, and automation capabilities
- Lead the implementation and delivery of contact centre transformation projects
- Integrate Amazon Connect with AWS services and third-party platforms such as CRM systems
- Optimise existing contact centre environments to improve customer experience and operational efficiency
- Collaborate with business stakeholders, project teams, and technical delivery teams to gather requirements and define solutions
- Produce technical documentation including architecture designs and implementation plans
- Provide technical leadership and mentorship to junior consultants and engineers
- Ensure solutions align with security, compliance, and operational best practices
Skills & Experience
- Strong experience with Amazon Connect and AWS cloud technologies
- Knowledge of AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation
- Understanding of telephony, VoIP, IVR, and contact centre technologies
- Experience integrating contact centre platforms with CRM systems such as Salesforce or Zendesk
- Exposure to scripting/programming languages such as Python, JavaScript, or Node.js
- Proven experience delivering enterprise contact centre or customer experience solutions
- Strong stakeholder management and communication skills
Qualifications
- Degree in Computer Science, Information Technology, or related field preferred
- AWS Certified Solutions Architect certification desirable
- Amazon Connect certifications or equivalent hands-on experience beneficial
Collaborative and innovation-driven working environment.
Amazon Connect Solution Architect employer: Lancaster Resources
Contact Detail:
Lancaster Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Amazon Connect Solution Architect
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even local tech events. The more people you know, the better your chances of landing that Amazon Connect Solutions Architect gig.
✨Show Off Your Skills
Don’t just talk about your experience; demonstrate it! Create a portfolio showcasing your Amazon Connect projects or any cool integrations you've done. This will make you stand out when we’re looking for someone who can hit the ground running.
✨Ace the Interview
Prepare for those tricky interview questions by practising your responses. Focus on your problem-solving skills and how you’ve tackled challenges in past projects. Remember, we want to see how you think and approach solutions!
✨Apply Through Our Website
Make sure to apply through our website for the best chance at getting noticed. We love seeing candidates who take the initiative to engage directly with us. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Amazon Connect Solution Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Amazon Connect Solutions Architect role. Highlight your experience with AWS services and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any specific experiences with Amazon Connect or contact centre technologies.
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills, especially around Amazon Connect and AWS. Mention any certifications you have, like AWS Certified Solutions Architect, and any hands-on experience with scripting languages. We love seeing that expertise!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Lancaster Resources
✨Know Your Amazon Connect Inside Out
Make sure you brush up on your knowledge of Amazon Connect and its features. Be ready to discuss how you've designed and implemented solutions in the past, focusing on IVR, call routing, and automation capabilities. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Integration Skills
Prepare examples of how you've integrated Amazon Connect with other AWS services or third-party platforms like Salesforce or Zendesk. Highlight specific projects where you improved customer experience through these integrations, as this is a key responsibility for the role.
✨Communicate Clearly and Confidently
Strong stakeholder management and communication skills are essential. Practice explaining complex technical concepts in simple terms, as you'll need to collaborate with various teams. Consider doing mock interviews to refine your ability to articulate your thoughts clearly.
✨Demonstrate Leadership and Mentorship
Since this role involves providing technical leadership, be prepared to discuss your experience mentoring junior consultants and engineers. Share specific instances where you've guided others, showcasing your collaborative and innovation-driven approach to problem-solving.