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- Tasks: Design and implement innovative Amazon Connect solutions for modern customer contact centres.
- Company: Join a leading global consulting firm with a focus on cloud transformation.
- Benefits: Enjoy a competitive salary, bonus, and a fantastic benefits package.
- Other info: Work in a collaborative environment with opportunities for mentorship and growth.
- Why this job: Make a real impact by optimising customer experiences with cutting-edge technology.
- Qualifications: Experience with Amazon Connect and AWS technologies is essential.
The predicted salary is between 60000 - 80000 £ per year.
Our client, a leading global consulting and professional services organisation, is looking for an experienced Amazon Connect Solutions Architect (Manager level) to join their growing cloud and customer transformation practice. This is a hands-on role focused on designing, implementing, and optimising enterprise-scale Amazon Connect solutions, working across AWS services and third-party integrations to deliver modern customer contact centre platforms. This role can be operated on a hybrid basis (3 days per week) out of any of our clients UK offices. Alongside the base salary there is an extremely competitive benefits scheme as well as bonus on offer.
Key Responsibilities
- Design scalable and secure Amazon Connect solutions including IVR, call routing, chat, and automation capabilities
- Lead the implementation and delivery of contact centre transformation projects
- Integrate Amazon Connect with AWS services and third-party platforms such as CRM systems
- Optimise existing contact centre environments to improve customer experience and operational efficiency
- Collaborate with business stakeholders, project teams, and technical delivery teams to gather requirements and define solutions
- Produce technical documentation including architecture designs and implementation plans
- Provide technical leadership and mentorship to junior consultants and engineers
- Ensure solutions align with security, compliance, and operational best practices
Skills & Experience
- Strong experience with Amazon Connect and AWS cloud technologies
- Knowledge of AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation
- Understanding of telephony, VoIP, IVR, and contact centre technologies
- Experience integrating contact centre platforms with CRM systems such as Salesforce or Zendesk
- Exposure to scripting/programming languages such as Python, JavaScript, or Node.js
- Proven experience delivering enterprise contact centre or customer experience solutions
- Strong stakeholder management and communication skills
Qualifications
- Degree in Computer Science, Information Technology, or related field preferred
- AWS Certified Solutions Architect certification desirable
- Amazon Connect certifications or equivalent hands-on experience beneficial
Collaborative and innovation-driven working environment.
Amazon Connect Solution Architect in Slough employer: Lancaster Resources Ltd
Contact Detail:
Lancaster Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Amazon Connect Solution Architect in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Amazon Connect or AWS. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous projects related to Amazon Connect and AWS services. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to contact centre technologies and AWS integrations. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Amazon Connect Solution Architect in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Amazon Connect Solutions Architect role. Highlight your experience with AWS services and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don't forget to mention any specific experiences with Amazon Connect or contact centre technologies.
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills, especially around Amazon Connect and AWS. Mention any certifications you have, like AWS Certified Solutions Architect, and any hands-on experience that sets you apart from other candidates.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Lancaster Resources Ltd
✨Know Your Amazon Connect Inside Out
Make sure you’re well-versed in Amazon Connect and its features. Brush up on IVR, call routing, and automation capabilities. Being able to discuss specific projects or implementations you've worked on will show your hands-on experience.
✨Showcase Your Integration Skills
Be prepared to talk about how you've integrated Amazon Connect with other AWS services and third-party platforms like CRM systems. Have examples ready that demonstrate your ability to optimise contact centre environments and improve customer experiences.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining complex technical concepts in simple terms. This will help you connect with stakeholders and show that you can lead project teams effectively.
✨Prepare for Technical Questions
Expect questions on AWS services like Lambda, S3, and DynamoDB, as well as scripting languages like Python or JavaScript. Brush up on these topics and be ready to discuss how you've used them in past projects.