At a Glance
- Tasks: Design and implement innovative Amazon Connect solutions for modern customer contact centres.
- Company: Join a leading global consulting firm with a focus on cloud transformation.
- Benefits: Enjoy a competitive salary, bonus, and a fantastic benefits package.
- Other info: Hybrid work model available with opportunities for career growth.
- Why this job: Make a real impact in customer experience while working with cutting-edge technology.
- Qualifications: Experience with Amazon Connect and AWS; strong communication skills required.
The predicted salary is between 60000 - 80000 € per year.
Our client, a leading global consulting and professional services organisation, is looking for an experienced Amazon Connect Solutions Architect (Manager level) to join their growing cloud and customer transformation practice. This is a hands-on role focused on designing, implementing, and optimising enterprise-scale Amazon Connect solutions, working across AWS services and third-party integrations to deliver modern customer contact centre platforms. This role can be operated on a hybrid basis (3 days per week) out of any of our clients UK offices. Alongside the base salary, there is an extremely competitive benefits scheme as well as a bonus on offer.
Key Responsibilities
- Design scalable and secure Amazon Connect solutions including IVR, call routing, chat, and automation capabilities
- Lead the implementation and delivery of contact centre transformation projects
- Integrate Amazon Connect with AWS services and third-party platforms such as CRM systems
- Optimise existing contact centre environments to improve customer experience and operational efficiency
- Collaborate with business stakeholders, project teams, and technical delivery teams to gather requirements and define solutions
- Produce technical documentation including architecture designs and implementation plans
- Provide technical leadership and mentorship to junior consultants and engineers
- Ensure solutions align with security, compliance, and operational best practices
Skills & Experience
- Strong experience with Amazon Connect and AWS cloud technologies
- Knowledge of AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation
- Understanding of telephony, VoIP, IVR, and contact centre technologies
- Experience integrating contact centre platforms with CRM systems such as Salesforce or Zendesk
- Exposure to scripting/programming languages such as Python, JavaScript, or Node.js
- Proven experience delivering enterprise contact centre or customer experience solutions
- Strong stakeholder management and communication skills
Qualifications
- Degree in Computer Science, Information Technology, or related field preferred
- AWS Certified Solutions Architect certification desirable
- Amazon Connect certifications or equivalent hands-on experience beneficial
Amazon Connect Solution Architect in Oxford employer: Lancaster Resources Ltd
Join a leading global consulting and professional services organisation that values innovation and collaboration, offering a dynamic work culture where your expertise as an Amazon Connect Solutions Architect will thrive. With a hybrid working model, competitive benefits, and ample opportunities for professional growth, you will be part of a team dedicated to transforming customer experiences through cutting-edge technology. This role not only allows you to lead impactful projects but also provides the chance to mentor junior talent, making it a truly rewarding environment for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Amazon Connect Solution Architect in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Amazon Connect or AWS. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous projects related to Amazon Connect and AWS services. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to contact centre technologies and AWS integrations. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace Amazon Connect Solution Architect in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Amazon Connect Solutions Architect role. Highlight your experience with AWS services and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with contact centre technologies and customer transformation projects.
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills, especially with Amazon Connect and AWS. Mention any certifications or hands-on experience you have, as this will help us see your expertise in action.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Lancaster Resources Ltd
✨Know Your Amazon Connect Inside Out
Make sure you brush up on your knowledge of Amazon Connect and its features. Be ready to discuss how you've designed and implemented solutions in the past, focusing on IVR, call routing, and automation capabilities. This will show that you’re not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Integration Skills
Prepare examples of how you've integrated Amazon Connect with other AWS services or third-party platforms like CRM systems. Highlight specific projects where you’ve optimised customer experiences through these integrations. This will demonstrate your hands-on experience and problem-solving abilities.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining complex technical concepts in simple terms, as you’ll need to collaborate with various stakeholders. Use clear examples from your past experiences to illustrate your points during the interview.
✨Be Ready for Technical Questions
Expect to face technical questions related to AWS services such as Lambda, S3, and DynamoDB. Brush up on your scripting skills too, especially in Python or JavaScript. Being able to discuss your technical expertise confidently will set you apart from other candidates.
