At a Glance
- Tasks: Design and implement innovative Amazon Connect solutions for modern customer contact centres.
- Company: Join a leading global consulting firm with a focus on cloud transformation.
- Benefits: Enjoy a competitive salary, bonus, and a fantastic benefits package.
- Other info: Work in a hybrid environment with opportunities for mentorship and career growth.
- Why this job: Make a real impact by optimising customer experiences with cutting-edge technology.
- Qualifications: Experience with Amazon Connect and AWS technologies is essential.
The predicted salary is between 70000 - 90000 £ per year.
Our client, a leading global consulting and professional services organisation, is looking for an experienced Amazon Connect Solutions Architect (Manager level) to join their growing cloud and customer transformation practice. This is a hands-on role focused on designing, implementing, and optimising enterprise-scale Amazon Connect solutions, working across AWS services and third-party integrations to deliver modern customer contact centre platforms. This role can be operated on a hybrid basis (3 days per week) out of any of our clients UK offices. Alongside the base salary there is an extremely competitive benefits scheme as well as bonus on offer.
Key Responsibilities
- Design scalable and secure Amazon Connect solutions including IVR, call routing, chat, and automation capabilities
- Lead the implementation and delivery of contact centre transformation projects
- Integrate Amazon Connect with AWS services and third-party platforms such as CRM systems
- Optimise existing contact centre environments to improve customer experience and operational efficiency
- Collaborate with business stakeholders, project teams, and technical delivery teams to gather requirements and define solutions
- Produce technical documentation including architecture designs and implementation plans
- Provide technical leadership and mentorship to junior consultants and engineers
- Ensure solutions align with security, compliance, and operational best practices
Skills & Experience
- Strong experience with Amazon Connect and AWS cloud technologies
- Knowledge of AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation
- Understanding of telephony, VoIP, IVR, and contact centre technologies
- Experience integrating contact centre platforms with CRM systems such as Salesforce or Zendesk
- Exposure to scripting/programming languages such as Python, JavaScript, or Node.js
- Proven experience delivering enterprise contact centre or customer experience solutions
- Strong stakeholder management and communication skills
Qualifications
- Degree in Computer Science, Information Technology, or related field preferred
- AWS Certified Solutions Architect certification desirable
- Amazon Connect certifications or equivalent hands-on experience beneficial
Collaborative and innovation-driven working environment.
Amazon Connect Solution Architect in Exeter employer: Lancaster Resources Ltd
Join a leading global consulting and professional services organisation that prioritises innovation and collaboration in the cloud and customer transformation space. With a hybrid working model, competitive benefits, and ample opportunities for professional growth, this role as an Amazon Connect Solution Architect offers a dynamic environment where you can make a meaningful impact on enterprise-scale solutions while mentoring the next generation of consultants. Experience a culture that values your contributions and supports your career development in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Amazon Connect Solution Architect in Exeter
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Amazon Connect Solutions Architect role.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects related to Amazon Connect and AWS services. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Brush up on common questions related to Amazon Connect and AWS technologies. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Amazon Connect Solution Architect in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Amazon Connect Solutions Architect role. Highlight your experience with Amazon Connect and AWS technologies, and don’t forget to mention any relevant projects you've worked on that showcase your skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description and show your enthusiasm for working with our client’s cloud and customer transformation practice.
Showcase Your Technical Skills:In your application, be sure to highlight your technical skills, especially those related to AWS services and contact centre technologies. If you have experience with scripting languages like Python or JavaScript, make it known – we love a tech-savvy candidate!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lancaster Resources Ltd
✨Know Your Amazon Connect Inside Out
Make sure you’re well-versed in Amazon Connect and its features. Brush up on IVR, call routing, and automation capabilities. Being able to discuss specific projects where you've designed or optimised these solutions will show your hands-on experience.
✨Showcase Your Integration Skills
Be prepared to talk about how you've integrated Amazon Connect with AWS services and third-party platforms like CRM systems. Have examples ready that demonstrate your ability to deliver seamless customer contact centre solutions.
✨Communicate Clearly and Confidently
Strong stakeholder management is key for this role. Practice articulating your ideas clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your responses when discussing past experiences.
✨Prepare for Technical Questions
Expect technical questions related to AWS services like Lambda, S3, and DynamoDB. Brush up on scripting languages like Python or JavaScript, as they may ask you to solve a problem or explain a concept on the spot.
