At a Glance
- Tasks: Design and implement innovative Amazon Connect solutions for modern customer contact centres.
- Company: Join a leading global consulting firm with a focus on cloud transformation.
- Benefits: Enjoy a competitive salary, bonus, and a fantastic benefits package.
- Other info: Work in a collaborative environment with opportunities for mentorship and growth.
- Why this job: Make a real impact by optimising customer experiences with cutting-edge technology.
- Qualifications: Experience with Amazon Connect and AWS technologies is essential.
The predicted salary is between 60000 - 80000 € per year.
Our client, a leading global consulting and professional services organisation, is looking for an experienced Amazon Connect Solutions Architect (Manager level) to join their growing cloud and customer transformation practice. This is a hands-on role focused on designing, implementing, and optimising enterprise-scale Amazon Connect solutions, working across AWS services and third-party integrations to deliver modern customer contact centre platforms. This role can be operated on a hybrid basis (3 days per week) out of any of our clients UK offices. Alongside the base salary there is an extremely competitive benefits scheme as well as bonus on offer.
Key Responsibilities
- Design scalable and secure Amazon Connect solutions including IVR, call routing, chat, and automation capabilities
- Lead the implementation and delivery of contact centre transformation projects
- Integrate Amazon Connect with AWS services and third-party platforms such as CRM systems
- Optimise existing contact centre environments to improve customer experience and operational efficiency
- Collaborate with business stakeholders, project teams, and technical delivery teams to gather requirements and define solutions
- Produce technical documentation including architecture designs and implementation plans
- Provide technical leadership and mentorship to junior consultants and engineers
- Ensure solutions align with security, compliance, and operational best practices
Skills & Experience
- Strong experience with Amazon Connect and AWS cloud technologies
- Knowledge of AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation
- Understanding of telephony, VoIP, IVR, and contact centre technologies
- Experience integrating contact centre platforms with CRM systems such as Salesforce or Zendesk
- Exposure to scripting/programming languages such as Python, JavaScript, or Node.js
- Proven experience delivering enterprise contact centre or customer experience solutions
- Strong stakeholder management and communication skills
Qualifications
- Degree in Computer Science, Information Technology, or related field preferred
- AWS Certified Solutions Architect certification desirable
- Amazon Connect certifications or equivalent hands-on experience beneficial
Collaborative and innovation-driven working environment.
Amazon Connect Solution Architect in Basingstoke employer: Lancaster Resources Ltd
Join a leading global consulting and professional services organisation that prioritises innovation and collaboration in the cloud and customer transformation space. With a hybrid working model, competitive benefits, and ample opportunities for professional growth, this role as an Amazon Connect Solution Architect offers a dynamic work culture where your expertise will directly impact client success and enhance customer experiences. Embrace the chance to lead transformative projects while being supported by a team that values your contributions and fosters continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Amazon Connect Solution Architect in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Amazon Connect or AWS. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous projects related to Amazon Connect and AWS services. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to contact centre technologies and AWS integrations. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Amazon Connect Solution Architect in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Amazon Connect Solutions Architect role. Highlight your experience with AWS services and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with contact centre technologies and customer transformation projects.
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills, especially with Amazon Connect and related AWS services. We love seeing specific examples of how you've designed or optimised solutions in the past, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Lancaster Resources Ltd
✨Know Your Amazon Connect Inside Out
Make sure you’re well-versed in Amazon Connect and its features. Brush up on IVR, call routing, and automation capabilities. Being able to discuss specific projects or implementations you've worked on will show your hands-on experience.
✨Showcase Your Integration Skills
Be prepared to talk about how you've integrated Amazon Connect with other AWS services and third-party platforms like CRM systems. Have examples ready that demonstrate your ability to optimise contact centre environments and improve customer experiences.
✨Communicate Clearly and Confidently
Strong stakeholder management is key for this role. Practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your answers when discussing past experiences.
✨Prepare Technical Documentation Samples
Since producing technical documentation is part of the job, bring along samples of architecture designs or implementation plans you've created. This will not only showcase your technical skills but also your attention to detail and organisational abilities.
