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- Tasks: Design and implement innovative Amazon Connect solutions for modern customer contact centres.
- Company: Join a leading global consulting firm with a focus on cloud transformation.
- Benefits: Enjoy a competitive salary, bonus, and a fantastic benefits package.
- Other info: Work in a collaborative environment with opportunities for mentorship and growth.
- Why this job: Make a real impact by optimising customer experiences with cutting-edge technology.
- Qualifications: Experience with Amazon Connect and AWS technologies is essential.
The predicted salary is between 60000 - 80000 £ per year.
Our client, a leading global consulting and professional services organisation, is looking for an experienced Amazon Connect Solutions Architect (Manager level) to join their growing cloud and customer transformation practice. This is a hands-on role focused on designing, implementing, and optimising enterprise-scale Amazon Connect solutions, working across AWS services and third-party integrations to deliver modern customer contact centre platforms. This role can be operated on a hybrid basis (3 days per week) out of any of our clients UK offices. Alongside the base salary there is an extremely competitive benefits scheme as well as bonus on offer.
Key Responsibilities
- Design scalable and secure Amazon Connect solutions including IVR, call routing, chat, and automation capabilities
- Lead the implementation and delivery of contact centre transformation projects
- Integrate Amazon Connect with AWS services and third-party platforms such as CRM systems
- Optimise existing contact centre environments to improve customer experience and operational efficiency
- Collaborate with business stakeholders, project teams, and technical delivery teams to gather requirements and define solutions
- Produce technical documentation including architecture designs and implementation plans
- Provide technical leadership and mentorship to junior consultants and engineers
- Ensure solutions align with security, compliance, and operational best practices
Skills & Experience
- Strong experience with Amazon Connect and AWS cloud technologies
- Knowledge of AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation
- Understanding of telephony, VoIP, IVR, and contact centre technologies
- Experience integrating contact centre platforms with CRM systems such as Salesforce or Zendesk
- Exposure to scripting/programming languages such as Python, JavaScript, or Node.js
- Proven experience delivering enterprise contact centre or customer experience solutions
- Strong stakeholder management and communication skills
Qualifications
- Degree in Computer Science, Information Technology, or related field preferred
- AWS Certified Solutions Architect certification desirable
- Amazon Connect certifications or equivalent hands-on experience beneficial
Collaborative and innovation-driven working environment.
Amazon Connect Solution Architect employer: Lancaster Resources Ltd
Contact Detail:
Lancaster Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Amazon Connect Solution Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Amazon Connect or AWS. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with Amazon Connect and AWS services. This gives you something tangible to discuss during interviews and shows you're proactive.
✨Tip Number 3
Prepare for the technical interview! Brush up on your knowledge of IVR, call routing, and integration with CRM systems. We recommend practising common interview questions and scenarios related to contact centre solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Amazon Connect Solution Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Amazon Connect Solutions Architect role. Highlight your experience with AWS services and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with contact centre technologies and customer transformation projects.
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills, especially with Amazon Connect and related AWS services. We love seeing specific examples of how you've implemented solutions or optimised environments in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Lancaster Resources Ltd
✨Know Your Amazon Connect Inside Out
Make sure you brush up on your knowledge of Amazon Connect and its features. Be ready to discuss how you've designed and implemented solutions in the past, focusing on IVR, call routing, and automation capabilities. This will show that you’re not just familiar with the platform but have hands-on experience.
✨Showcase Your Integration Skills
Prepare examples of how you've integrated Amazon Connect with other AWS services or third-party platforms like Salesforce or Zendesk. Highlight specific projects where you improved customer experience or operational efficiency through these integrations. This will demonstrate your ability to deliver comprehensive solutions.
✨Communicate Clearly and Confidently
Since this role involves collaboration with various stakeholders, practice articulating your ideas clearly. Use simple language to explain complex technical concepts, and be prepared to answer questions about your approach to stakeholder management. Good communication can set you apart from other candidates.
✨Bring Your Technical Documentation Samples
Have some examples of your technical documentation ready to share. Whether it’s architecture designs or implementation plans, showcasing your ability to produce clear and concise documentation will highlight your professionalism and attention to detail, which are crucial for this role.