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- Tasks: Lead a dynamic team to deliver five-star service and memorable experiences for guests.
- Company: Join The Landmark London, a top-rated hotel known for its vibrant culture and commitment to excellence.
- Benefits: Enjoy competitive salary, discounts, free meals, and extensive wellness support.
- Why this job: Be part of a fun, diverse community that values growth and positive energy.
- Qualifications: Experience in hospitality management and a passion for team leadership are essential.
- Other info: Immediate start available; must be eligible to work in the UK.
The predicted salary is between 48000 - 72000 £ per year.
Enrich the Journeys of our People and our Guests as our Director of Accommodation Services! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Director of Accommodation Services are:
- Salary: Competitive
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Accommodation Services to join our Accommodation Services Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Director of Accommodation Services, your main duties and expectations for the role will include:
- Team Management: Oversee all Housekeeping and Laundry department staff, including hotel employees, agency personnel, and contract cleaners, ensuring high standards of service and performance across the property.
- Cross-Department Coordination: Collaborate with multiple departments, Front Office, Engineering, and Guest Relations to ensure seamless service delivery and meet the expectations of all guests.
- Leadership of Senior Team: To be an active member of the hotels Senior Management Team. To direct and guide senior team members and Supervisors to ensure that all accommodation areas are consistently cleaned and maintained to the highest standards.
- Staff Training & Development: Lead a large team, identify and provide ongoing training and development to ensure excellence in service standards and performance across all departments.
- Financial management: Manage and be involved with the department's financial performance, including preparing payroll forecasts, budget projections, P&L results, and contributing to the Capex preparation and annual budgeting processes.
You will be required to work hours as necessary to fulfil your duties according to business needs, and in any event not less than 40 hours per week.
All applicants must be legally eligible to work in the UK.
Director of Accommodation Services employer: Lancaster Landmark Hotel Company
Contact Detail:
Lancaster Landmark Hotel Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Accommodation Services
✨Tip Number 1
Network with current or former employees of The Landmark London. They can provide valuable insights into the company culture and what it takes to succeed in the role of Director of Accommodation Services.
✨Tip Number 2
Research the latest trends in accommodation services and hospitality management. Being knowledgeable about industry standards will help you stand out during interviews and discussions.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage large teams effectively. Highlight any previous experience in training and development, as this is crucial for the role.
✨Tip Number 4
Familiarise yourself with The Landmark London's values and mission. Tailoring your conversation to align with their focus on community and diverse backgrounds will demonstrate your fit for the team.
We think you need these skills to ace Director of Accommodation Services
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and expectations for the Director of Accommodation Services. Tailor your application to highlight relevant experience in team management, cross-department coordination, and financial management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those related to hospitality management. Emphasise your leadership skills, training experience, and any achievements that demonstrate your ability to deliver high standards of service.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the hospitality industry. Mention specific examples of how you have enriched guest experiences in past positions and how your unique qualities align with the company's values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a leadership role in accommodation services.
How to prepare for a job interview at Lancaster Landmark Hotel Company
✨Show Your Passion for Hospitality
As a Director of Accommodation Services, it's crucial to demonstrate your enthusiasm for the hospitality industry. Share specific examples of how you've enriched guest experiences in previous roles and express your commitment to maintaining high service standards.
✨Highlight Leadership Experience
This role requires strong leadership skills. Be prepared to discuss your experience in managing teams, training staff, and fostering a positive work environment. Use concrete examples to illustrate how you've successfully led teams to achieve their goals.
✨Emphasise Cross-Department Collaboration
Collaboration is key in this position. Talk about your experience working with different departments, such as Front Office and Engineering, to ensure seamless service delivery. Highlight any successful projects where you coordinated efforts across teams.
✨Prepare for Financial Management Questions
Since financial management is part of the role, be ready to discuss your experience with budgeting, payroll forecasts, and P&L results. Familiarise yourself with basic financial concepts and be prepared to explain how you've contributed to financial performance in past positions.
