At a Glance
- Tasks: Be the friendly face of Salt Ayre Leisure Centre, providing top-notch customer service.
- Company: Join the award-winning Salt Ayre Leisure Centre with a vibrant team.
- Benefits: Enjoy generous leave, gym discounts, and extra time off options.
- Other info: Flexible shifts with a supportive and inclusive work environment.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Passion for customer service and attention to detail required.
The predicted salary is between 24000 - 26000 £ per year.
This post offers an exciting opportunity to work at the award-winning Salt Ayre Leisure Centre. You will be the face of the Leisure Centre, offering exceptional Customer Service as the first point of contact. This is a great opportunity to be part of an enthusiastic, passionate, and vibrant team.
You will deal with customer enquiries face to face, via email, on social media and over the phone. This post is permanent. The hours of work for this position will be 20 hours per week, working on a shift rota basis. Your shifts will be based around the centre’s opening times; 05.30am to 22.00pm Mon to Fri and 07.30am to 18:30pm at weekends.
The successful candidate will demonstrate a commitment to delivering outstanding customer service at all times, a high level of attention to detail and a desire to offer an exceptional experience for our members.
About You: You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Benefits:
- Generous annual leave allowance
- A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.
The council is an inclusive and diverse employer, welcoming applications from all parts of the community, defence reserves, and the armed forces community. The council is a disability confident committed employer.
Receptionist in Salt employer: Lancaster City Council
Join the vibrant team at Salt Ayre Leisure Centre, where you will be the welcoming face of our award-winning facility. We pride ourselves on fostering a supportive work culture that values exceptional customer service and teamwork, offering generous annual leave, discounted gym memberships, and opportunities for personal growth. As an inclusive employer, we celebrate diversity and are committed to providing a rewarding environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Salt
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lancaster City Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lancaster City Council and let us see your personality shine through!
We think you need these skills to ace Receptionist in Salt
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lancaster City Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Lancaster City Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lancaster City Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lancaster City Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lancaster City Council will surely appreciate.
