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- Tasks: Manage day-to-day repairs and maintenance, ensuring top-notch service delivery.
- Company: Join Lancaster City Council, committed to community and sustainability.
- Benefits: Enjoy flexible working, generous leave, and discounts on activities and retail.
- Why this job: Be part of a team driving positive change and improving tenant experiences.
- Qualifications: Customer-focused with a full UK driving licence; experience in management preferred.
- Other info: Permanent role with a supportive, inclusive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Make a difference in Lancaster & Morecambe
An opportunity has arisen for the role of Responsive Repairs Manager within the Repairs and Maintenance Service (RMS) based at the White Lund Depot, Morecambe.
Following a restructure of the repairs and maintenance service this exciting role will support our improvement journey to provide our tenants, leaseholders and stakeholders with a 1st class repairs and maintenance service.
We are seeking a suitably qualified and competent person who thrives on working in a challenging, and performance driven culture. You must enjoy working collaboratively with colleagues within RMS, Council Housing Neighbourhood Service, Customer Services and our Property, Asset & Compliance team.
The successful candidate will be responsible for delivering the day-to-day repairs and maintenance service. This will include operational management of various trade and support team members, risk management/health & safety and overall performance management (team members and service specific KPIs).
In addition, you will be working collaboratively with other RMS managers to ensure resources are available to deal with various workloads relating to damp/mould, disrepair and minor disabled adaptations. You will be working with our tenant groups/representatives and being used to scrutiny to improve overall service delivery.
In addition to the above you will play a key role in the transitions of the current service delivery model as it moves from being less responsive and a more planned approach to undertaking repair works.
To undertake this role successfully it is essential that you have customer 1st skills and the drive to deliver a high performing repairs and maintenance service.
The successful candidate must be able to evidence the requirements detailed in the person specification.
Your normal working hours will be 37 per week, and flexi-time working applies to this role. You may also be required to support our response to emergency repair requests by being \”on-call\” for the Out of Hours emergency repair service.
Why Work With Us
- Generous annual leave
- Local Government Pension Scheme
- Discounted gym membership
- Cycle to Work scheme
- Car purchase scheme
- Lifestyle savings
- Health Care Cash Plan
- Volunteering days
- Wellbeing support
Flexible working friendly
We welcome discussions about flexible working and may be able to offer hybrid working, a generous flexi-time scheme, and agreed working hours to support work-life balance.
Inclusive employer
We welcome applications from all parts of the community and are committed to a diverse and inclusive workplace where everyone is treated with dignity and respect.
We guarantee interviews for applicants with a disability and armed forces veterans who meet the essential criteria.
Salary range
- £45,091 – £49,282 per year
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Responsive Repairs Manager employer: Lancaster City Council
Contact Detail:
Lancaster City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsive Repairs Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced by the Repairs and Maintenance Service. Understanding issues like damp/mould and disrepair will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Network with current or former employees of the organisation. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach.
✨Tip Number 3
Prepare to discuss your experience in managing teams and performance metrics. Highlighting your ability to lead and improve service delivery will resonate well with the hiring managers.
✨Tip Number 4
Showcase your commitment to sustainability and reducing carbon emissions. Given the council's focus on climate change, demonstrating your alignment with these values can set you apart from other candidates.
We think you need these skills to ace Responsive Repairs Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in repairs and maintenance, operational management, and customer service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Responsive Repairs Manager role. Emphasise your ability to work collaboratively, manage teams, and deliver high-quality service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation's values. Mention specific examples of how you've successfully managed repairs and maintenance services in the past.
Highlight Relevant Qualifications: Ensure you clearly list any relevant qualifications or certifications that demonstrate your competency for the role. If you have experience with health and safety regulations or risk management, make sure to include that.
How to prepare for a job interview at Lancaster City Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Responsive Repairs Manager. Familiarise yourself with the key aspects of operational management, risk management, and performance management as outlined in the job description.
✨Showcase Customer Service Skills
Prepare examples that demonstrate your customer-first approach. Highlight experiences where you successfully resolved tenant issues or improved service delivery, as this role heavily focuses on providing a high-quality repairs and maintenance service.
✨Collaborative Mindset
Be ready to discuss how you work collaboratively with different teams. Share specific instances where you have worked with colleagues from various departments to achieve common goals, especially in challenging situations.
✨Emphasise Adaptability
Since the role involves transitioning from a responsive to a more planned approach, be prepared to talk about your adaptability. Discuss any previous experiences where you successfully managed change or improved processes in a similar context.