At a Glance
- Tasks: Be the friendly first point of contact, assisting customers with enquiries and support.
- Company: Join a community-focused organisation dedicated to making Lancaster welcoming and inclusive.
- Benefits: Flexible working options, generous flexi-time scheme, and a supportive work environment.
- Other info: We value diversity and guarantee interviews for applicants with disabilities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a positive attitude; Microsoft Office knowledge is a plus.
The predicted salary is between 18900 - 23100 £ per year.
Join us as a Customer Services Advisor and be the friendly first point of contact for our community. Your role will be vital in providing clear, professional, and timely support to tenants and residents, helping them access council services with ease. By delivering excellent service, you’ll contribute to making Lancaster a welcoming, inclusive, and well-supported place to live.
What You’ll Be Doing
- You’ll assist customers through phone, face-to-face, and online channels, handling enquiries, complaints, and payments with care and accuracy.
- Your empathetic approach will help identify those with complex needs and connect them to the right support.
- You’ll promote digital services, maintain accurate records, and work closely with colleagues and partners to ensure a seamless customer experience.
You’ll Fit Right In If…
- You bring strong customer service skills, clear communication, and a calm, positive attitude when dealing with challenges.
- You’re comfortable using Microsoft Office and keen to learn about council procedures and legislation.
- Working together, showing pride in your work, and taking ownership of your role will help you thrive here.
- Ambition to grow and cross-train across all service areas is welcomed.
Flexible working friendly
We welcome discussions about flexible working and may be able to offer hybrid working, a generous flexi-time scheme, and agreed working hours to support work-life balance.
Inclusive employer
We welcome applications from all parts of the community and are committed to a diverse and inclusive workplace where everyone is treated with dignity and respect. We guarantee interviews for applicants with a disability and armed forces veterans who meet the essential criteria.
Customer Service Advisor in Morecambe employer: Lancaster City Council
Lancaster City Council is an excellent employer, offering a supportive work culture that prioritises community wellbeing and employee development. As a Joiner Apprentice, you'll gain hands-on experience while benefiting from comprehensive training, a generous annual leave allowance, and the security of the Local Government Pension Scheme, all within a vibrant and engaging environment dedicated to enhancing public spaces.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Morecambe
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Lancaster City Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Lancaster City Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Morecambe
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Lancaster City Council.
How to prepare for a job interview at Lancaster City Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Lancaster City Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Lancaster City Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
