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For Companies At a Glance
- Tasks: Support tenants in finding the best housing options and facilitate their moving journey.
- Company: Join a friendly council team dedicated to making a difference in the community.
- Benefits: Enjoy generous leave, pension scheme, and discounts on activities and retail.
- Other info: Flexible working options and a commitment to health, wellbeing, and inclusion.
- Why this job: Make a real impact on residents' lives while growing your skills.
- Qualifications: GCSE Maths and English or equivalent, with customer service experience.
The predicted salary is between 36000 - 60000 £ per year.
The Role
Are you pro‑active and customer‑focused with a keen eye for detail? We’re looking for a Tenant Move Coordinator to join our Council Housing team. This is an exciting opportunity to make a real difference by supporting our tenants to access the best housing options available to them. You will play a key role in promoting the efficient use of the council housing stock, supporting tenants who wish to move, including those looking to downsize, and championing mutual exchange as a viable solution. You must demonstrate a real commitment to providing excellent customer care with a resourceful approach to problem solving.
What You’ll Be Doing
- Proactively identify tenants who are interested in downsizing and guide them through every step of the moving journey.
- Promote and facilitate mutual exchanges as a housing option.
- Maintain and validate applications on the online exchange system.
- Assist tenants with property adverts and advise on standards.
- Organise and assist with supported moves.
- Work creatively to raise awareness of mutual exchange through social media, newsletters and other channels.
- Undertake viewings and sign‑ups throughout the district.
What We’re Looking For
- Knowledge of social housing and social housing properties within the Lancaster district.
- GCSE Maths and English (Grade C or above) or equivalent.
- Previous experience dealing with the public in a busy, customer‑focused environment.
- Excellent IT skills, including use of Excel, databases and social media.
- Strong communication skills and a proactive, problem‑solving attitude.
- Ability to work flexibly, under pressure and as part of a team.
Why join Us
- A friendly, supportive team where your ideas are valued.
- Grow your skills with tailored training and development opportunities.
- Work in an environment that champions health, wellbeing and inclusion.
- Make a genuine impact on the lives of residents.
The successful applicant will be subject to a basic clearance with the Disclosure and Barring Service.
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Standard addition to vacancy adverts Flexible working friendly – we offer hybrid working, a generous flexi‑time scheme and the opportunity to work with your team to establish working hours that maximise your work‑life balance.
Our Benefits
- Generous annual leave allowance.
- Local Government Pension Scheme.
- A range of employee benefits including discounted gym membership, cycle‑to‑work scheme, the opportunity to purchase extra time off and discounts on days out, activities and retail.
Lancaster City Council has declared a climate emergency and will work towards reducing carbon emissions to net‑zero by 2030; you will be expected to participate in this effort.
We are an Investor in People, Forces Friendly employer and an Armed Forces Covenant committed organisation – we welcome applications from defence reserves and other members of the armed forces community. We are an inclusive employer and welcome applications from all parts of our community. We are a disability‑confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response within 2 weeks of the closing date, then your application will unfortunately be unsuccessful in progressing to interview.
Tenant Move Officer in Lancaster employer: Lancaster City Council
Contact Detail:
Lancaster City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Move Officer in Lancaster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lancaster City Council. Understanding their values and mission will help you connect your experiences to what they’re looking for in a Tenant Move Officer.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting tenants, think of examples from your past where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your problem-solving skills! Prepare to discuss how you’ve tackled challenges in previous roles. This will demonstrate your proactive approach and resourcefulness, which are key for the Tenant Move Officer position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your appreciation and reiterate your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Tenant Move Officer in Lancaster
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in busy environments.
Be Proactive in Your Approach: Demonstrate your proactive nature by sharing examples of how you've identified and solved problems before they escalated. We love candidates who take initiative!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Tenant Move Officer role. We appreciate when applicants take the time to connect their background to our needs.
Apply Through Our Website: For the best chance of success, make sure you apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Lancaster City Council
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing, especially within the Lancaster district. Familiarise yourself with the council's housing stock and the processes involved in tenant moves. This will show that you're genuinely interested and prepared for the role.
✨Show Off Your Customer Care Skills
Since this role is all about supporting tenants, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you solved problems or helped someone navigate a tricky situation. This will highlight your proactive and resourceful approach.
✨Get Tech-Savvy
Brush up on your IT skills, particularly with Excel and databases. If you have experience with online exchange systems or social media promotion, be sure to mention it. Showing that you're comfortable with technology will give you an edge, especially when discussing how to raise awareness of mutual exchanges.
✨Be a Team Player
This role requires flexibility and teamwork, so be prepared to discuss how you've worked collaboratively in previous jobs. Share examples of how you've contributed to a team environment and how you handle pressure. This will demonstrate that you align with the council's values of working together and ambition.