At a Glance
- Tasks: Support tenants in finding the best housing options and facilitate their moving journey.
- Company: Join a friendly council team dedicated to making a difference in the community.
- Benefits: Enjoy generous leave, pension scheme, and discounts on activities and retail.
- Other info: Flexible working options and a commitment to health, wellbeing, and inclusion.
- Why this job: Make a real impact on residents' lives while growing your skills.
- Qualifications: GCSE Maths and English or equivalent, with customer service experience.
The predicted salary is between 36000 - 60000 £ per year.
The Role
Are you pro‑active and customer‑focused with a keen eye for detail? We’re looking for a Tenant Move Coordinator to join our Council Housing team. This is an exciting opportunity to make a real difference by supporting our tenants to access the best housing options available to them. You will play a key role in promoting the efficient use of the council housing stock, supporting tenants who wish to move, including those looking to downsize, and championing mutual exchange as a viable solution. You must demonstrate a real commitment to providing excellent customer care with a resourceful approach to problem solving.
What You’ll Be Doing
- Proactively identify tenants who are interested in downsizing and guide them through every step of the moving journey.
- Promote and facilitate mutual exchanges as a housing option.
- Maintain and validate applications on the online exchange system.
- Assist tenants with property adverts and advise on standards.
- Organise and assist with supported moves.
- Work creatively to raise awareness of mutual exchange through social media, newsletters and other channels.
- Undertake viewings and sign‑ups throughout the district.
What We’re Looking For
- Knowledge of social housing and social housing properties within the Lancaster district.
- GCSE Maths and English (Grade C or above) or equivalent.
- Previous experience dealing with the public in a busy, customer‑focused environment.
- Excellent IT skills, including use of Excel, databases and social media.
- Strong communication skills and a proactive, problem‑solving attitude.
- Ability to work flexibly, under pressure and as part of a team.
Why join Us
- A friendly, supportive team where your ideas are valued.
- Grow your skills with tailored training and development opportunities.
- Work in an environment that champions health, wellbeing and inclusion.
- Make a genuine impact on the lives of residents.
The successful applicant will be subject to a basic clearance with the Disclosure and Barring Service.
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Standard addition to vacancy adverts Flexible working friendly – we offer hybrid working, a generous flexi‑time scheme and the opportunity to work with your team to establish working hours that maximise your work‑life balance.
Our Benefits
- Generous annual leave allowance.
- Local Government Pension Scheme.
- A range of employee benefits including discounted gym membership, cycle‑to‑work scheme, the opportunity to purchase extra time off and discounts on days out, activities and retail.
Lancaster City Council has declared a climate emergency and will work towards reducing carbon emissions to net‑zero by 2030; you will be expected to participate in this effort.
We are an Investor in People, Forces Friendly employer and an Armed Forces Covenant committed organisation – we welcome applications from defence reserves and other members of the armed forces community. We are an inclusive employer and welcome applications from all parts of our community. We are a disability‑confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response within 2 weeks of the closing date, then your application will unfortunately be unsuccessful in progressing to interview.
Tenant Move Officer in Lancaster employer: Lancaster City Council
Join Lancaster City Council as a Tenant Move Officer and become part of a friendly, supportive team dedicated to making a real difference in the community. With a strong focus on employee wellbeing, flexible working options, and tailored training opportunities, you will have the chance to grow your skills while positively impacting the lives of residents. Enjoy generous benefits, including a local government pension scheme and discounts on various activities, all within an inclusive environment that values your ideas and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Move Officer in Lancaster
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Lancaster City Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Lancaster City Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Tenant Move Officer in Lancaster
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Lancaster City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Lancaster City Council
✨Get to Know Public Sector Values
Before your interview with Lancaster City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Lancaster City Council.
