At a Glance
- Tasks: Support efficient service delivery and maintain high customer service standards.
- Company: Join a community-focused team in Lancaster making a real difference.
- Benefits: Flexible working options, generous flexi-time, and a commitment to work-life balance.
- Other info: Inclusive workplace welcoming diverse applicants and offering career development.
- Why this job: Be the first point of contact and help enhance community safety.
- Qualifications: Strong customer service skills and recent office administration experience.
The predicted salary is between 24000 - 26000 £ per year.
Make a Difference in Lancaster. Join our Licensing team as a Licensing Administrator and play a vital role in supporting efficient, timely, and effective service delivery. Your work will help maintain high standards of customer service, promote community safety, and contribute to continuous improvement, making a real difference to the people of Lancaster.
What You’ll Be Doing
- You will be the first point of contact for customer enquiries, providing clear and sensitive advice in line with policies.
- Your responsibilities include processing licensing applications and payments, managing records, supporting service projects, and working closely with colleagues and partner agencies to ensure smooth operations.
- Your attention to detail and commitment to quality will help uphold the integrity of our licensing service.
You’ll Fit Right In If…
- You have strong customer service skills, recent office administration experience, and the ability to communicate clearly and confidently.
- You’re a team player who takes pride in your work, shows ambition to learn and develop, and takes ownership of your tasks.
- Your attention to detail and ability to interpret policies will help you thrive in this role.
- Above all, you value working together to support our community.
Ready to Join Us?
If you’re passionate about delivering excellent service and supporting community safety, we’d love to hear from you. Find out more about what it’s like working with us, our benefits, values and culture, by visiting lancaster.gov.uk/sites/recruitment.
Flexible working friendly
We welcome discussions about flexible working and may be able to offer hybrid working, a generous flexi-time scheme, and agreed working hours to support work–life balance.
Inclusive employer
We welcome applications from all parts of the community and are committed to a diverse and inclusive workplace where everyone is treated with dignity and respect. We guarantee interviews for applicants with a disability and armed forces veterans who meet the essential criteria.
Licensing Administrator in Lancaster employer: Lancaster City Council
Join our dedicated team in Lancaster, where we prioritise community safety and customer service excellence. As a Licensing Administrator, you'll benefit from a supportive work culture that values flexibility, inclusivity, and professional growth, ensuring you can thrive while making a meaningful impact in the community. With opportunities for hybrid working and a generous flexi-time scheme, we are committed to helping you achieve a healthy work-life balance.
