At a Glance
- Tasks: Be the friendly face of our award-winning Leisure Centre, delivering top-notch customer service.
- Company: Join a community-focused organisation committed to sustainability and inclusivity.
- Benefits: Enjoy generous leave, pension scheme, gym discounts, and more perks.
- Other info: Flexible shifts with opportunities for personal growth in a supportive environment.
- Why this job: Make a real difference in people's leisure experiences while promoting a greener future.
- Qualifications: Passion for customer service and attention to detail are key.
The predicted salary is between 25272 - 26000 £ per year.
This post offers an exciting opportunity to work at the award-winning Salt Ayre Leisure Centre. You will be the face of the Leisure Centre, offering exceptional Customer Service as the first point of contact. The post is permanent and requires 24 hours per week on a shift rota basis. Shifts run from 05.30am to 22.00pm Monday to Friday and from 07.30am to 18.30pm on weekends.
The successful candidate will demonstrate a commitment to delivering outstanding customer service at all times, a high level of attention to detail and a desire to offer an exceptional experience for our members. You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Benefits:
- Generous annual leave allowance
- Local Government Pension Scheme
- A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
Receptionist in Jarrow employer: Lancaster City Council
Join the award-winning Salt Ayre Leisure Centre, where you will be at the forefront of delivering exceptional customer service in a vibrant and supportive environment. With generous annual leave, a Local Government Pension Scheme, and a commitment to employee growth and inclusivity, we offer a unique opportunity to contribute to our mission of reducing carbon emissions while enjoying benefits like discounted gym memberships and flexible time off. Be part of a team that values Pride, Ownership, Working Together, and Ambition, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Jarrow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lancaster City Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lancaster City Council and let us see your personality shine through!
We think you need these skills to ace Receptionist in Jarrow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lancaster City Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Lancaster City Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lancaster City Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lancaster City Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lancaster City Council will surely appreciate.
