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- Tasks: Support households by assessing needs and delivering targeted assistance.
- Company: Join Lancaster City Council, committed to community wellbeing and sustainability.
- Benefits: Enjoy hybrid working, generous leave, and discounts on gym memberships and activities.
- Why this job: Make a real impact in people's lives while enjoying a flexible work environment.
- Qualifications: Experience in household support and a full UK driving licence required.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
An excellent opportunity has arisen for a Household Support Officer to join our team within the Council Housing Service.
We are looking for applicants who are enthusiastic, organised and self-motivated individuals with experience of working with households, providing targeted support, building their engagement, and improving their overall health and wellbeing.
Applicants will have significant experience in assessing, planning, and delivering support to households facing multiple barriers, and have the ability to co-ordinate and manage a caseload and monitor, report and record accurately and in a timely manner.
We would like to hear from applicants who possess the necessary knowledge, skills, abilities, and can demonstrate an enthusiasm and determination to achieve positive outcomes.
This post is 18.5 hours per week, hybrid working 2.5 days per week between Monday to Friday, based at the Council’s offices at Morecambe or Lancaster Town Hall, and combined with home working.
A full current UK driving licence is essential, as the post holder will be required to work across the district.As a result, you will be required to sign up to the authorised external DVLA driving licence validation organisation that we use to manage and monitor our employees driving licence data.Reasonable adjustments can be made for those who are unable to drive due to a disability.
The successful applicant will be subject to an enhanced clearance with the Disclosure and Barring Service.
Flexible working friendly – we offer hybrid working, a generous flexi-time scheme, and opportunity to work with your team to establish working hours to enable you to maximise your work-life balance
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
- Generous annual leave allowance
- Local Government Pension Scheme
- A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date, then your application will have unfortunately been unsuccessful in progressing to interview.
For an informal discussion, please contact Catherine Cunliffe, Community Housing Manager, on 01524 582929.
Interview date: 04 August 2025
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Household Support Officer employer: Lancaster City Council
Contact Detail:
Lancaster City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Household Support Officer
✨Tip Number 1
Familiarise yourself with the Council's values of Pride, Ownership, Working Together, and Ambition. During your interactions, whether in interviews or networking, demonstrate how your personal values align with these principles to show that you are a good cultural fit.
✨Tip Number 2
Highlight your experience in assessing and delivering support to households facing multiple barriers. Prepare specific examples of past situations where you've successfully managed a caseload and achieved positive outcomes, as this will resonate well with the hiring team.
✨Tip Number 3
Since the role involves hybrid working, be ready to discuss your strategies for managing time effectively between home and office environments. This shows your ability to adapt and maintain productivity in different settings.
✨Tip Number 4
Research Lancaster City Council's initiatives on climate change and community engagement. Being knowledgeable about their current projects can help you stand out as a candidate who is genuinely interested in contributing to their goals.
We think you need these skills to ace Household Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Household Support Officer position. Tailor your application to highlight how your experience aligns with these aspects.
Highlight Relevant Experience: Emphasise your experience in assessing, planning, and delivering support to households. Provide specific examples of how you've successfully managed a caseload and improved health and wellbeing for those you’ve supported.
Showcase Your Skills: Demonstrate your organisational skills, self-motivation, and ability to engage with households. Mention any relevant qualifications or training that support your application, especially those related to social care or community support.
Personalise Your Application: Make sure to express your enthusiasm for the role and the values of Lancaster City Council. A personal touch can make your application stand out, so consider including why you are passionate about supporting communities and improving wellbeing.
How to prepare for a job interview at Lancaster City Council
✨Show Your Enthusiasm
Make sure to express your passion for supporting households and improving their wellbeing. Share specific examples of how you've engaged with individuals in the past and the positive outcomes that resulted from your efforts.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage your caseload effectively. Highlight any tools or methods you use to stay organised, and provide examples of how you've successfully coordinated support for multiple households.
✨Highlight Relevant Experience
Discuss your experience in assessing and delivering support to households facing barriers. Be ready to share case studies or scenarios where you made a significant impact, showcasing your ability to adapt and respond to different needs.
✨Align with Organisational Values
Familiarise yourself with the Council's values of Pride, Ownership, Working Together, and Ambition. During the interview, weave these values into your responses to demonstrate that you are a good cultural fit for the team.
