At a Glance
- Tasks: Manage a retirement living development, ensuring safety and excellent service for residents.
- Company: Lancaster Brooks Property Management, experts in retirement living management.
- Benefits: Part-time hours, company pension, life assurance, and onsite parking.
- Other info: Flexible part-time role with opportunities to build relationships and enhance community living.
- Why this job: Make a positive impact on the lives of residents in a welcoming community.
- Qualifications: Strong customer service skills and experience in property or health and safety.
The predicted salary is between 20250 - 24750 £ per year.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
We are Lancaster Brooks Property Management Limited, an independent and bespoke property managing agent with over 25 years of combined experience in residential block management.
Specialising in independent retirement living developments, we pride ourselves on delivering professional and personable property management services to leaseholders, landlord clients, and residents.
We are looking for a friendly, professional and highly organised House Manager to take responsibility for the day-to-day management of an independent retirement living development in Evesham.
This role is working part-time, Monday to Friday 9am to 1pm, a total of 20 hours per week.
As House Manager you will be the main point of contact for homeowners and residents, helping to ensure the development remains a safe, secure, welcoming and well-maintained place to live.
You will deliver excellent customer service while maintaining high standards of health and safety and working closely with the Property Manager.
The role will include carrying out regular checks of the building, communal areas and grounds, ensuring health and safety standards are maintained.
You will coordinate servicing and maintenance through approved contractors, complete routine fire safety and emergency lighting checks, maintain accurate development records and monitor works and contractor performance.
You will also need to respond to day-to-day resident queries and emergencies, signpost residents to suitable sources of support where required, welcome new residents, help facilitate resident communication and social activities.
Administrative responsibilities will include maintaining records, managing guest-suite bookings, monitoring expenditure against budget and supporting health and safety risk assessments.
This role does not involve providing nursing, personal care, cleaning or other care services to residents.
You will be a confident and personable individual with excellent customer service and communication skills and a genuine ability to build positive relationships with residents, families, and contractors.
You should be patient, courteous and empathetic, while also being able to remain calm and make sound decisions when faced with various situations.
Strong organisation, administration and record-keeping skills are important, together with good attention to detail, a proactive approach to problem solving and the ability to manage several priorities at once.
Previous experience of health and safety, property or housing environments, or working with an over-55 customer base would be particularly beneficial. xgikmsk You should also be comfortable using Microsoft Word, Excel and email.
- Company pension
- Life assurance at 2 x Salary
- Onsite parking
- Please click on the apply button to read the full job description
House Manager - Retirement Development in Hampton employer: Lancaster Brooks Property Management
Lancaster Brooks Property Management is an attractive employer due to its commitment to providing excellent customer service and maintaining high standards in property management. The company fosters a friendly and professional work culture, offering part-time roles that allow for flexibility. Employees play a vital role in creating a safe and welcoming environment for residents.
Contact Details:
Lancaster Brooks Property Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land House Manager - Retirement Development in Hampton
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Lancaster Brooks Property Management and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace House Manager - Retirement Development in Hampton
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Lancaster Brooks Property Management that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Lancaster Brooks Property Management.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Lancaster Brooks Property Management get a sense of who you are beyond your experience!
How to prepare for a job interview at Lancaster Brooks Property Management
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Lancaster Brooks Property Management and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
