House Manager - Retirement Development in Hampton

We are Lancaster Brooks Property Management Limited, an independent and bespoke property managing agent with over 25 years of combined experience in residential block management. Specialising in independent retirement living developments, we pride ourselves on delivering professional and personable property management services to leaseholders, landlord clients, and residents.

We are looking for a friendly, professional and highly organised House Manager to take responsibility for the day-to-day management of an independent retirement living development in Evesham. This role is working part-time, Monday to Friday 9am to 1pm, a total of 20 hours per week.

As House Manager you will be the main point of contact for homeowners and residents, helping to ensure the development remains a safe, secure, welcoming and well-maintained place to live. You will deliver excellent customer service while maintaining high standards of health and safety and working closely with the Property Manager.

The role will include:

• Carrying out regular checks of the building, communal areas and grounds, ensuring health and safety standards are maintained.
• Coordinating servicing and maintenance through approved contractors.
• Completing routine fire safety and emergency lighting checks.
• Maintaining accurate development records and monitoring works and contractor performance.
• Responding to day-to-day resident queries and emergencies.
• Signposting residents to suitable sources of support where required.
• Welcoming new residents and helping facilitate resident communication and social activities.
• Maintaining records, managing guest-suite bookings, monitoring expenditure against budget and supporting health and safety risk assessments.

This role does not involve providing nursing, personal care, cleaning or other care services to residents. You will be a confident and personable individual with excellent customer service and communication skills and a genuine ability to build positive relationships with residents, families, and contractors. You should be patient, courteous and empathetic, while also being able to remain calm and make sound decisions when faced with various situations.

Strong organisation, administration and record-keeping skills are important, together with good attention to detail, a proactive approach to problem solving and the ability to manage several priorities at once. Previous experience of health and safety, property or housing environments, or working with an over-55 customer base would be particularly beneficial.

You should also be comfortable using Microsoft Word, Excel and email.

Company benefits include:

• Company pension
• Life assurance at 2 x Salary
• Onsite parking